{"id":430,"date":"2023-08-07T17:13:06","date_gmt":"2023-08-07T07:13:06","guid":{"rendered":"https:\/\/chipkie.com\/?page_id=430"},"modified":"2026-08-14T14:00:09","modified_gmt":"2026-08-14T04:00:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/chipkie.com\/au\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"430\" class=\"elementor elementor-430\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b97a420 e-flex e-con-boxed e-con e-parent\" data-id=\"b97a420\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea2021 elementor-widget elementor-widget-html\" data-id=\"1ea2021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.ck-pass1-contact{--navy:#063d4b;--teal:#078a92;--mint:#74c9c6;--coral:#ef6f51;--cream:#f7f3ea;color:#123640;font-family:inherit;background:#fff}.ck-pass1-contact *{box-sizing:border-box}.ck-pass1-contact a{color:inherit}.ck-pass1-contact .ck-wrap{width:min(1120px,calc(100% - 36px));margin:auto}.ck-pass1-contact .ck-hero{padding:clamp(64px,9vw,112px) 0;background:linear-gradient(145deg,var(--navy),#075b66);color:#fff;text-align:center}.ck-pass1-contact .ck-kicker{margin:0 0 12px;color:#a8e6e2;font-size:.82rem;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.ck-pass1-contact h1{max-width:820px;margin:0 auto 18px;color:#fff;font-size:clamp(2.2rem,6vw,4.25rem);line-height:1.05}.ck-pass1-contact .ck-lead{max-width:760px;margin:0 auto 30px;font-size:clamp(1.05rem,2.1vw,1.28rem);line-height:1.65}.ck-pass1-contact .ck-actions{display:flex;flex-wrap:wrap;gap:12px;justify-content:center}.ck-pass1-contact .ck-btn{display:inline-flex;min-height:48px;align-items:center;justify-content:center;padding:12px 22px;border:2px solid transparent;border-radius:999px;background:var(--mint);color:#063d4b;font-weight:800;text-decoration:none}.ck-pass1-contact .ck-btn:hover,.ck-pass1-contact .ck-btn:focus{background:#fff;outline:3px solid rgba(255,255,255,.4);outline-offset:3px}.ck-pass1-contact .ck-btn-secondary{border-color:#fff;background:transparent;color:#fff}.ck-pass1-contact .ck-section{padding:clamp(52px,7vw,84px) 0}.ck-pass1-contact .ck-soft{background:var(--cream)}.ck-pass1-contact h2{margin:0 0 12px;color:var(--navy);font-size:clamp(1.75rem,4vw,2.6rem);line-height:1.15}.ck-pass1-contact .ck-intro{max-width:760px;margin:0 0 28px;line-height:1.7}.ck-pass1-contact .ck-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.ck-pass1-contact .ck-card{padding:26px;border:1px solid #cfe1df;border-radius:18px;background:#fff;box-shadow:0 9px 28px rgba(6,61,75,.07)}.ck-pass1-contact .ck-card h3{margin:0 0 10px;color:var(--navy);font-size:1.25rem}.ck-pass1-contact .ck-card p{margin:0 0 14px;line-height:1.65}.ck-pass1-contact .ck-card a{font-weight:800;color:#06757d}.ck-pass1-contact .ck-note{margin-top:24px;padding:18px 20px;border-left:5px solid var(--coral);border-radius:8px;background:#fff}.ck-pass1-contact details{padding:18px 0;border-bottom:1px solid #cfe1df}.ck-pass1-contact summary{cursor:pointer;color:var(--navy);font-weight:800}.ck-pass1-contact details p{margin:12px 0 0;line-height:1.65}.ck-pass1-contact .ck-cta{text-align:center}.ck-pass1-contact .ck-cta p{max-width:720px;margin:0 auto 24px;line-height:1.65}.ck-pass1-contact .ck-cta .ck-btn-secondary{border-color:var(--navy);color:var(--navy)}@media(max-width:700px){.ck-pass1-contact .ck-grid{grid-template-columns:1fr}.ck-pass1-contact .ck-actions{flex-direction:column}.ck-pass1-contact .ck-btn{width:100%}}\n<\/style>\n<main class=\"ck-pass1-contact\" aria-labelledby=\"ck-contact-title\">\n  <section class=\"ck-hero\"><div class=\"ck-wrap\">\n    <p class=\"ck-kicker\">Chipkie help and support<\/p>\n    <h1 id=\"ck-contact-title\">Contact Chipkie Australia<\/h1>\n    <p class=\"ck-lead\">Need a hand with your account, a family loan you are tracking, an optional loan agreement, automated repayments or a Chipkie charge? Choose the right support route below.<\/p>\n    <div class=\"ck-actions\"><a class=\"ck-btn\" href=\"mailto:support@chipkie.com\">Email support<\/a><a class=\"ck-btn ck-btn-secondary\" href=\"https:\/\/chipkie.com\/au\/faqs\/\">Browse FAQs<\/a><\/div>\n  <\/div><\/section>\n  <section class=\"ck-section\"><div class=\"ck-wrap\">\n    <h2>Choose the right support route<\/h2>\n    <p class=\"ck-intro\">Every link below has a real destination. Please do not send passwords, full card or bank details, or sensitive identity documents by email.<\/p>\n    <div class=\"ck-grid\">\n      <article class=\"ck-card\"><h3>Account and technical support<\/h3><p>Get help signing in, accepting an invitation, viewing a repayment schedule, recording a payment, or using your dashboard.<\/p><a href=\"mailto:support@chipkie.com\">support@chipkie.com<\/a><\/article>\n      <article class=\"ck-card\"><h3>Billing and automated-payment questions<\/h3><p>Ask about a Chipkie charge, receipt, refund status, one-off loan-agreement purchase, or the setup and status of automated repayments. Do not include full card or bank-account details.<\/p><a href=\"mailto:accounts@chipkie.com\">accounts@chipkie.com<\/a><\/article>\n      <article class=\"ck-card\"><h3>General and partnership enquiries<\/h3><p>Contact us about Chipkie, media, partnerships, or another question that does not relate to an existing account.<\/p><a href=\"mailto:contactus@chipkie.com\">contactus@chipkie.com<\/a><\/article>\n      <article class=\"ck-card\"><h3>Share product feedback<\/h3><p>Tell us what worked, what was confusing, or what you would like Chipkie to improve.<\/p><a href=\"https:\/\/chipkie.com\/au\/feedback\/\">Open the feedback form<\/a><\/article>\n    <\/div>\n    <div class=\"ck-note\"><strong>Already have an account?<\/strong> <a href=\"https:\/\/my.chipkie.com\/login\">Log in securely<\/a>. If you cannot sign in, use the <a href=\"https:\/\/my.chipkie.com\/forgot-password\">password-reset page<\/a>.<\/div>\n  <\/div><\/section>\n  <section class=\"ck-section ck-soft\"><div class=\"ck-wrap\">\n    <h2>You may find the answer straight away<\/h2>\n    <details><summary>I cannot sign in. What should I do?<\/summary><p>Reset your password securely using Chipkie's password-reset page. If the problem continues, email support from the address connected to your account.<\/p><\/details>\n    <details><summary>Where can I learn about loan tracking and contracts?<\/summary><p>Visit the regional Chipkie FAQs for information about creating a loan, repayment schedules, invitations, optional contracts and account settings.<\/p><\/details>\n    <details><summary>What should I include in a support request?<\/summary><p>Include the email address connected to your account, the relevant loan reference if available, what you were trying to do and any error shown. Never send your password or full payment details.<\/p><\/details>\n    <details><summary>How is information in my message used?<\/summary><p>Chipkie uses the information to review and respond to your request. Account, security or billing questions may require verification. Read the <a href=\"https:\/\/chipkie.com\/au\/privacy-policy\/\">Privacy Policy<\/a>.<\/p><\/details>\n  <\/div><\/section>\n  <section class=\"ck-section ck-cta\"><div class=\"ck-wrap\">\n    <h2>Ready to manage a family loan?<\/h2><p>Create and track a loan for free. An optional personalised loan agreement costs A$6.95 once. Eligible Australian loans can add automated payments for A$4.95 per month, plus payment-processing fees.<\/p>\n    <div class=\"ck-actions\"><a class=\"ck-btn\" href=\"https:\/\/my.chipkie.com\/loans\/create\">Create a loan<\/a><a class=\"ck-btn ck-btn-secondary\" href=\"https:\/\/my.chipkie.com\/login\">Log in<\/a><\/div>\n  <\/div><\/section>\n<\/main>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chipkie help and support Contact Chipkie Australia Need a hand with your account, a family loan you are tracking, an optional loan agreement, automated repayments or a Chipkie charge? Choose the right support route below. Email supportBrowse FAQs Choose the right support route Every link below has a real destination. Please do not send passwords, &#8230; <a title=\"Contact\" class=\"read-more\" href=\"https:\/\/chipkie.com\/au\/contact\/\" aria-label=\"Read more about Contact\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-430","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/pages\/430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/comments?post=430"}],"version-history":[{"count":86,"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/pages\/430\/revisions"}],"predecessor-version":[{"id":3379,"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/pages\/430\/revisions\/3379"}],"wp:attachment":[{"href":"https:\/\/chipkie.com\/au\/wp-json\/wp\/v2\/media?parent=430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}