{"id":419,"date":"2023-08-07T17:01:42","date_gmt":"2023-08-07T07:01:42","guid":{"rendered":"https:\/\/chipkie.com\/?page_id=419"},"modified":"2026-09-20T13:38:20","modified_gmt":"2026-09-20T03:38:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chipkie.com\/uk\/faqs\/","title":{"rendered":"Chipkie Loan FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"419\" class=\"elementor elementor-419\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa900001 e-flex e-con-full e-con e-parent\" data-id=\"fa900001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa900002 elementor-widget elementor-widget-html\" data-id=\"fa900002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.ck-faq-shell{--ck-ink:#003f53;--ck-teal:#006f78;--ck-mint:#bfe4df;--ck-soft:#f3f8f7;--ck-line:#c9dcda;font-family:Nexa,Arial,sans-serif;color:var(--ck-ink);font-size:16px;line-height:1.65;max-width:1200px;margin:auto;padding:0 20px 64px;overflow-wrap:anywhere}.ck-faq-shell *{box-sizing:border-box}.ck-faq-shell [hidden]{display:none!important}.ck-faq-hero{padding:40px clamp(18px,4vw,48px);border-radius:24px;background:var(--ck-mint);margin:20px 0}.ck-faq-hero h1{font-size:clamp(2.2rem,5vw,3.4rem);line-height:1.13;margin:8px 0 16px;color:var(--ck-ink)}.ck-faq-eyebrow{font-weight:700;letter-spacing:.08em;text-transform:uppercase;font-size:.8rem}.ck-faq-review{border:1px solid #b37818;background:#fff4d8;border-radius:12px;padding:12px 16px;color:#603d00;margin:16px 0}.ck-faq-shell a{color:#00626b;text-decoration:underline;text-underline-offset:3px}.ck-faq-search-wrap{max-width:750px;margin-top:20px}.ck-faq-search-wrap label{display:block;font-weight:700;margin-bottom:6px}.ck-faq-search-row{display:flex;gap:8px}.ck-faq-search-row button{flex:0 0 auto;white-space:nowrap;min-width:64px}.ck-faq-search-row input{width:100%;min-width:0;min-height:48px;border:2px solid #597d83;border-radius:12px;padding:10px 14px;background:#fff;color:#003f53;font:inherit}.ck-faq-shell button{min-height:44px;border:1px solid #597d83;border-radius:10px;padding:8px 14px;font:inherit;background:#fff;color:#003f53;cursor:pointer}.ck-faq-shell button:hover{background:#edf6f4}.ck-faq-shell :focus-visible{outline:3px solid #a5431f;outline-offset:3px}.ck-faq-tools{display:flex;gap:12px;flex-wrap:wrap;justify-content:space-between;align-items:center;margin:18px 0}.ck-faq-actions{display:flex;gap:8px;flex-wrap:wrap}.ck-faq-nav{display:flex;gap:8px;flex-wrap:wrap;margin:20px 0}.ck-faq-nav a{display:inline-flex;align-items:center;min-height:44px;padding:7px 13px;border:1px solid var(--ck-line);border-radius:999px;text-decoration:none;background:#fff;font-size:.92rem}.ck-faq-nav a:hover{background:var(--ck-soft)}.ck-faq-section{margin:28px 0;padding:clamp(16px,3vw,30px);border:1px solid var(--ck-line);border-radius:20px;scroll-margin-top:24px}.ck-faq-section h2{font-size:clamp(1.45rem,3vw,2rem);line-height:1.25;margin:0 0 8px;color:var(--ck-ink)}.ck-faq-count{font-size:.85rem;margin:0 0 18px}.ck-faq-item{border:1px solid var(--ck-line);border-radius:12px;margin-top:10px;scroll-margin-top:24px;background:#fff}.ck-faq-item summary{cursor:pointer;min-height:52px;padding:14px 16px;font-weight:700;line-height:1.4}.ck-faq-item[open]{background:var(--ck-soft)}.ck-faq-answer{padding:0 18px 18px;color:#233f48}.ck-faq-answer p{margin:12px 0}.ck-faq-answer li{margin:9px 0}.ck-faq-permalink{display:inline-flex;align-items:center;min-height:44px;font-size:.87rem}.ck-faq-empty{padding:20px;border:1px dashed #597d83;border-radius:12px}.ck-faq-cta{background:var(--ck-mint);border-radius:20px;padding:28px;margin-top:28px}.ck-faq-cta h2{margin-top:0;color:var(--ck-ink)}.ck-faq-cta-links{display:flex;gap:14px;flex-wrap:wrap}.ck-faq-cta-links a{display:inline-flex;align-items:center;min-height:44px;padding:8px 12px}.ck-faq-note{font-size:.9rem}.ck-faq-qa{white-space:pre-wrap;max-width:100%;font-family:monospace;font-size:12px}\n@media(max-width:640px){.ck-faq-shell{padding:0 10px 40px}.ck-faq-hero{padding:24px 18px;border-radius:18px}.ck-faq-section{padding:16px 12px}.ck-faq-item summary{padding:14px 12px}.ck-faq-answer{padding:0 12px 16px}.ck-faq-nav a{font-size:.86rem}.ck-faq-tools{align-items:flex-start}}\n@media(prefers-reduced-motion:reduce){.ck-faq-shell *{scroll-behavior:auto!important;animation:none!important;transition:none!important}}\n@media print{.ck-faq-review,.ck-faq-nav,.ck-faq-search-wrap,.ck-faq-tools,.ck-faq-permalink{display:none!important}.ck-faq-shell{max-width:none;padding:0}.ck-faq-section{break-inside:auto}.ck-faq-item{break-inside:avoid}.ck-faq-item:not([open])>.ck-faq-answer{display:block}.ck-faq-hero{background:none}}<\/style><div class=\"ck-faq-shell\" id=\"ck-faq-library\" data-market=\"UK\" data-total=\"164\"><header class=\"ck-faq-hero\"><p class=\"ck-faq-eyebrow\">Chipkie help \u00b7 United Kingdom<\/p><h1>Chipkie Loan FAQs<\/h1><p>Straight answers for lending, borrowing and keeping repayments on track \u2014 without the awkwardness.<\/p><p class=\"ck-faq-note\">Updated 9 September 2026. Choose a topic or search for the help you need.<\/p><div class=\"ck-faq-search-wrap\" data-faq-js hidden><label for=\"ck-faq-search\">Search the Chipkie FAQs<\/label><div class=\"ck-faq-search-row\"><input id=\"ck-faq-search\" type=\"search\" autocomplete=\"off\" maxlength=\"200\" placeholder=\"Try forgiveness, payment or release\"><button type=\"button\" data-faq-clear>Clear<\/button><\/div><\/div><noscript><p>Choose a section below and open an answer. Search needs JavaScript, but all answers are available without it.<\/p><\/noscript><\/header><nav class=\"ck-faq-nav\" aria-label=\"Popular questions\"><a href=\"#faq-k02\">Arrange loan forgiveness<\/a><a href=\"#faq-l01\">Settle for a smaller amount<\/a><a href=\"#faq-m01\">Deed of Release<\/a><a href=\"#faq-b01\">Prices and free options<\/a><\/nav><div class=\"ck-faq-tools\"><p id=\"ck-faq-results\" role=\"status\" aria-live=\"polite\">Showing all 164 questions<\/p><div class=\"ck-faq-actions\" data-faq-js hidden><button type=\"button\" data-faq-expand>Expand visible answers<\/button><button type=\"button\" data-faq-collapse>Close visible answers<\/button><\/div><\/div><nav class=\"ck-faq-nav\" aria-label=\"FAQ sections\"><a href=\"#section-A\">About Chipkie<\/a><a href=\"#section-B\">Costs and optional extras<\/a><a href=\"#section-C\">Starting a loan<\/a><a href=\"#section-D\">Invitations and consent<\/a><a href=\"#section-E\">Loan documents and signing<\/a><a href=\"#section-F\">Repayments and payment records<\/a><a href=\"#section-G\">Receipts and evidence<\/a><a href=\"#section-H\">Schedules and changing a loan<\/a><a href=\"#section-I\">Reminders and notifications<\/a><a href=\"#section-J\">When repayments are difficult<\/a><a href=\"#section-K\">Forgiveness and ending a loan<\/a><a href=\"#section-L\">Settling for a smaller amount<\/a><a href=\"#section-M\">Release documents and completed loans<\/a><a href=\"#section-N\">Statements, records and sharing<\/a><a href=\"#section-O\">Interest, tax and special situations<\/a><a href=\"#section-P\">Account, privacy and security<\/a><a href=\"#section-Q\">Apps, referrals and getting help<\/a><a href=\"#section-UK01\">UK interest, tax and local law<\/a><\/nav><p class=\"ck-faq-empty\" id=\"ck-faq-empty\" hidden>No matching questions. Try a shorter search or choose Clear.<\/p><span id=\"about-chipkie\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-A\" aria-labelledby=\"heading-A\"><h2 id=\"heading-A\">About Chipkie<\/h2><p class=\"ck-faq-count\">10 questions<\/p><details class=\"ck-faq-item\" id=\"faq-a01\" data-faq-id=\"A01\"><summary>What is Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie helps people organise loans with friends and family. You can agree the terms, keep a shared repayment record, receive reminders and manage changes together. Optional documents put particular agreements in writing. Chipkie does not provide the money for your loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a01\" aria-label=\"Link to answer: What is Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a02\" data-faq-id=\"A02\"><summary>Is Chipkie a bank, lender or debt collector?<\/summary><div class=\"ck-faq-answer\"><p>No. You choose the person you lend to or borrow from, and the two of you agree the loan. Chipkie provides tools and records; it does not promise repayment, collect disputed debts for you or provide personal legal, tax or financial advice.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a02\" aria-label=\"Link to answer: Is Chipkie a bank, lender or debt collector?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a03\" data-faq-id=\"A03\"><summary>Can Chipkie find someone to lend me money?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie is for a loan with someone you already know. It is not a marketplace that matches borrowers with strangers, and creating an account is not a loan application to Chipkie.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a03\" aria-label=\"Link to answer: Can Chipkie find someone to lend me money?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a04\" data-faq-id=\"A04\"><summary>Where is Chipkie available?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie supports Australia, the United States and the United Kingdom. Both people must be in the same supported country. Your loan uses the relevant market settings; selecting a different website region does not make a cross-border loan eligible.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a04\" aria-label=\"Link to answer: Where is Chipkie available?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a05\" data-faq-id=\"A05\"><summary>Can we use Chipkie if we live in different countries?<\/summary><div class=\"ck-faq-answer\"><p>Not through the current supported loan-creation flow. Both parties need a known address in the same supported country. Do not enter a different country just to get past the check; that can make the records and documents inaccurate.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a05\" aria-label=\"Link to answer: Can we use Chipkie if we live in different countries?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a06\" data-faq-id=\"A06\"><summary>Can I be a lender on one loan and a borrower on another?<\/summary><div class=\"ck-faq-answer\"><p>Yes. Your role belongs to each loan, so check the role shown when opening a loan or taking an action. Some actions, including forgiving a balance and confirming a free settlement, are available only to the lender on that particular loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a06\" aria-label=\"Link to answer: Can I be a lender on one loan and a borrower on another?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a07\" data-faq-id=\"A07\"><summary>Does Chipkie guarantee I will be paid back?<\/summary><div class=\"ck-faq-answer\"><p>No. Clear terms and reliable records can help you manage a loan, but they cannot remove the risk of non-payment. Decide what you can comfortably afford before lending, and do not rely on a badge, document or reminder as a guarantee.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a07\" aria-label=\"Link to answer: Does Chipkie guarantee I will be paid back?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a08\" data-faq-id=\"A08\"><summary>Can I use Chipkie for business lending, a mortgage or a secured loan?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie is designed for personal loans between people who know each other. Do not assume its standard documents create a mortgage, register security, cover lending as a business or replace specialist agreements. Ask for independent advice where a loan involves property, a business, a trust or other complex arrangements.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a08\" aria-label=\"Link to answer: Can I use Chipkie for business lending, a mortgage or a secured loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a09\" data-faq-id=\"A09\"><summary>Can someone under 18 use Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Please contact Chipkie before arranging a loan involving someone under 18. Age, capacity and a parent or guarantor\u2019s involvement can affect both eligibility and the legal position. Adding an adult signature should not be treated as an automatic solution.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a09\" aria-label=\"Link to answer: Can someone under 18 use Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-a10\" data-faq-id=\"A10\"><summary>What languages does Chipkie support?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie\u2019s current help and loan journeys are in English. Contact <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> with requests for another language. Make sure everyone understands the terms before accepting or signing.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-a10\" aria-label=\"Link to answer: What languages does Chipkie support?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-B\" aria-labelledby=\"heading-B\"><h2 id=\"heading-B\">Costs and optional extras<\/h2><p class=\"ck-faq-count\">9 questions<\/p><details class=\"ck-faq-item\" id=\"faq-b01\" data-faq-id=\"B01\"><summary>Is Chipkie free to use?<\/summary><div class=\"ck-faq-answer\"><p>Yes. Core setup, manual payment recording, reminders and the free loan-ending options do not require a document purchase.<\/p><p>An optional original loan document costs <strong>\u00a33.95<\/strong>. An eligible <strong>Deed of Release<\/strong> costs <strong>\u00a35.95<\/strong> as a separate one-off purchase. Repayments in this market are made directly between you and recorded manually. Check the product and total at checkout before paying.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b01\" aria-label=\"Link to answer: Is Chipkie free to use?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b02\" data-faq-id=\"B02\"><summary>What does the original loan document cost?<\/summary><div class=\"ck-faq-answer\"><p>The original loan document costs <strong>\u00a33.95<\/strong> per purchase. It is separate from any later release document. A fresh contract version is a new purchase, not an automatic rewrite of the old signed PDF. Check the final checkout total before confirming.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b02\" aria-label=\"Link to answer: What does the original loan document cost?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b03\" data-faq-id=\"B03\"><summary>What does a release document cost?<\/summary><div class=\"ck-faq-answer\"><p>An eligible <strong>Deed of Release<\/strong> costs <strong>\u00a35.95<\/strong> as a one-off document purchase. It is not automatically included with the original loan document. <a href=\"#faq-k02\">Free forgiveness<\/a> and <a href=\"#faq-l02\">free settlement recording<\/a> are separate choices. The document fee does not pay any settlement amount owed to the lender.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b03\" aria-label=\"Link to answer: What does a release document cost?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b04\" data-faq-id=\"B04\"><summary>Does buying a release move the settlement money?<\/summary><div class=\"ck-faq-answer\"><p>No. The checkout pays for the document, not the amount owed to the lender. Pay any settlement separately using the agreed payment method, then accurately record and confirm it in Chipkie. Do not enter the document fee as a loan repayment.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b04\" aria-label=\"Link to answer: Does buying a release move the settlement money?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b05\" data-faq-id=\"B05\"><summary>Who pays for an optional document?<\/summary><div class=\"ck-faq-answer\"><p>Either main party can buy the original loan document. For releases, the lender starts an active-loan forgiveness or reduced settlement. Either main party can start an eligible paid-in-full or retrospective release. Buying a document does not allow you to sign on someone else\u2019s behalf.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b05\" aria-label=\"Link to answer: Who pays for an optional document?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b06\" data-faq-id=\"B06\"><summary>How do I manage my loan on Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Every loan gets a shared dashboard: log repayments, attach receipts, see the progress tracker, and let Chipkie send the reminders. Once your agreement is signed, the dashboard also keeps the records that agreement creates: the repayment schedule it sets, the interest it accrues for tax time, and the evidence bundle you would need if you ever had to enforce it. The loan workspace supports day-to-day administration: review the amortisation schedule, model early repayments, match receipts to payment records, prepare annual tax summaries and quarterly statements, and keep digital records together. Awkward Chats supports repayment conversations; evidence bundles and demand-letter tools help organise records if a dispute arises.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b06\" aria-label=\"Link to answer: How do I manage my loan on Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b07\" data-faq-id=\"B07\"><summary>I paid, but my document is still processing. What should I do?<\/summary><div class=\"ck-faq-answer\"><p>Return to the same loan and check its document status before paying again. Keep your purchase reference and contact <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> if it remains stuck. A checkout return screen is not, by itself, confirmation that the document has been generated or signed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b07\" aria-label=\"Link to answer: I paid, but my document is still processing. What should I do?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b08\" data-faq-id=\"B08\"><summary>Can I cancel a release document and get a refund?<\/summary><div class=\"ck-faq-answer\"><p>An eligible pending release can be cancelled before it is fully signed. Cancellation and a refund are separate: cancelling does not automatically return the document fee. Contact <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> with the loan and payment reference for a review of your circumstances and applicable rights.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b08\" aria-label=\"Link to answer: Can I cancel a release document and get a refund?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-b09\" data-faq-id=\"B09\"><summary>What happens if I leave checkout without paying?<\/summary><div class=\"ck-faq-answer\"><p>An unpaid draft does not complete the document purchase or forgive the debt. Reopen the loan and check its status before trying again. Important exception: when you choose \u201cSettled outside Chipkie\u201d with an optional document, the free closure happens first and is not undone by leaving the later checkout.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-b09\" aria-label=\"Link to answer: What happens if I leave checkout without paying?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"setting-up-a-loan\" aria-hidden=\"true\"><\/span><span id=\"using-chipkie\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-C\" aria-labelledby=\"heading-C\"><h2 id=\"heading-C\">Starting a loan<\/h2><p class=\"ck-faq-count\">11 questions<\/p><details class=\"ck-faq-item\" id=\"faq-c01\" data-faq-id=\"C01\"><summary>How do I create a loan?<\/summary><div class=\"ck-faq-answer\"><p>Start with <a href=\"https:\/\/my.chipkie.com\/loans\/create\">Create a loan<\/a>, choose whether you are lending or borrowing, then enter the terms and both people\u2019s details. Review the repayment preview before submitting. Chipkie invites the other person to review the loan; entering their details is not the same as their consent.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c01\" aria-label=\"Link to answer: How do I create a loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c02\" data-faq-id=\"C02\"><summary>Can I use the guided chat instead of the form?<\/summary><div class=\"ck-faq-answer\"><p>Yes. Choose the step-by-step form or guided conversational setup. Review every amount, date and personal detail before submitting, whichever route you use. A chat response is not legal or financial advice and does not replace the other person\u2019s approval.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c02\" aria-label=\"Link to answer: Can I use the guided chat instead of the form?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c03\" data-faq-id=\"C03\"><summary>What information do I need?<\/summary><div class=\"ck-faq-answer\"><p>Have the amount, interest rate, repayment frequency and intended start date ready, along with names, email addresses and the requested address details. Be clear whether this is a new advance or an existing loan you are bringing into Chipkie. The other person should check and complete their own details.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c03\" aria-label=\"Link to answer: What information do I need?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c04\" data-faq-id=\"C04\"><summary>Can we choose an interest-free loan?<\/summary><div class=\"ck-faq-answer\"><p>Yes, the setup supports a 0% rate. That is a product option, not a statement that the loan has no tax or legal consequences. Check the local interest and tax guidance below, especially for US below-market loans.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c04\" aria-label=\"Link to answer: Can we choose an interest-free loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c05\" data-faq-id=\"C05\"><summary>What repayment frequencies can we use?<\/summary><div class=\"ck-faq-answer\"><p>You can choose weekly, fortnightly (every two weeks), or monthly repayments. Check the dates, amount per repayment and total repayable in your preview before agreeing. Choose the schedule that matches what you have discussed together.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c05\" aria-label=\"Link to answer: What repayment frequencies can we use?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c06\" data-faq-id=\"C06\"><summary>Is there a minimum or maximum loan amount?<\/summary><div class=\"ck-faq-answer\"><p>The setup form checks the amount you enter and shows the repayment plan it can support. For an unusually large, long-running or complex loan, contact Chipkie before proceeding and obtain independent advice. A software input limit is not a recommendation about how much to lend.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c06\" aria-label=\"Link to answer: Is there a minimum or maximum loan amount?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c07\" data-faq-id=\"C07\"><summary>Does Chipkie transfer the initial loan to the borrower?<\/summary><div class=\"ck-faq-answer\"><p>Creating or accepting a loan record does not transfer the initial advance. Arrange that directly between yourselves and record accurately whether, and when, the money has changed hands. Do not treat an invitation, checkout receipt or signed document as proof of a bank transfer.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c07\" aria-label=\"Link to answer: Does Chipkie transfer the initial loan to the borrower?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c08\" data-faq-id=\"C08\"><summary>Can I bring an existing loan into Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Yes. Choose the existing-loan option during setup and enter the original amount, what has already been repaid and the remaining balance accurately. Check the opening figures before continuing. Bringing an existing loan into Chipkie records an earlier arrangement; it does not create a new advance.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c08\" aria-label=\"Link to answer: Can I bring an existing loan into Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c09\" data-faq-id=\"C09\"><summary>Can an imported loan get a Chipkie contract or release document?<\/summary><div class=\"ck-faq-answer\"><p>An eligible imported loan can have an optional Chipkie loan contract. It records the remaining balance and repayment terms from the loan's start date in Chipkie, not a new advance or a recreation of the original agreement. Review the imported-balance disclosure before buying. Paid release documents remain unavailable for imported loans. Their original advance, previous repayments and remaining balance need different treatment from a new loan. You can still use the available tracking and free loan-ending options. Contact support before paying for a document for an imported loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c09\" aria-label=\"Link to answer: Can an imported loan get a Chipkie contract or release document?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c10\" data-faq-id=\"C10\"><summary>Can I reuse details from a previous loan?<\/summary><div class=\"ck-faq-answer\"><p>The setup includes a known-counterparty option for someone you have used Chipkie with before. Check their current email and address rather than assuming old details are still right. Reusing details does not carry over their consent to a new loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c10\" aria-label=\"Link to answer: Can I reuse details from a previous loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-c11\" data-faq-id=\"C11\"><summary>Can I manage more than one loan?<\/summary><div class=\"ck-faq-answer\"><p>Your account can show multiple loans, and each has its own terms, history, roles and optional purchases. Open the correct loan before recording a payment or making a change; a payment on one loan does not automatically settle another.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-c11\" aria-label=\"Link to answer: Can I manage more than one loan?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-D\" aria-labelledby=\"heading-D\"><h2 id=\"heading-D\">Invitations and consent<\/h2><p class=\"ck-faq-count\">8 questions<\/p><details class=\"ck-faq-item\" id=\"faq-d01\" data-faq-id=\"D01\"><summary>Does the other person need an account?<\/summary><div class=\"ck-faq-answer\"><p>Yes. They use their own account to review the loan and take their own actions. Some payment-review emails provide a secure, limited-action link, but that does not remove the separate account and consent requirements for accepting a loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d01\" aria-label=\"Link to answer: Does the other person need an account?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d02\" data-faq-id=\"D02\"><summary>When does a loan become agreed?<\/summary><div class=\"ck-faq-answer\"><p>Both parties need to review and confirm the loan terms through the acceptance journey. A pending invitation is not approval, and an active loan record is not proof that an optional document has been signed by everyone. Check the loan status and document status separately.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d02\" aria-label=\"Link to answer: When does a loan become agreed?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d03\" data-faq-id=\"D03\"><summary>Can the invited person reject the loan or ask for changes?<\/summary><div class=\"ck-faq-answer\"><p>Yes. Review the invitation before deciding. You can decline terms you have not agreed or arrange corrections before accepting. Resolve the details first; approving a loan does not mean an earlier signed document will automatically update.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d03\" aria-label=\"Link to answer: Can the invited person reject the loan or ask for changes?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d04\" data-faq-id=\"D04\"><summary>Can I resend a missing invitation?<\/summary><div class=\"ck-faq-answer\"><p>Open the pending loan and use its resend-invitation option. Ask the other person to check spam and the email address you used. Resends are rate-limited, so repeated clicks may not send repeated emails.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d04\" aria-label=\"Link to answer: Can I resend a missing invitation?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d05\" data-faq-id=\"D05\"><summary>Can I correct an invitation sent to the wrong email address?<\/summary><div class=\"ck-faq-answer\"><p>You can correct an eligible pending invitation before the invited account has been claimed or acted on the loan. Use the correction option rather than creating duplicate loans. Contact support when that option is no longer available.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d05\" aria-label=\"Link to answer: Can I correct an invitation sent to the wrong email address?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d06\" data-faq-id=\"D06\"><summary>Why am I asked to verify my email again?<\/summary><div class=\"ck-faq-answer\"><p>Email verification helps establish that the person approving a loan controls the intended mailbox as well as the signed-in account. Use the link intended for your account. A forwarded invitation or someone else\u2019s logged-in session should not be used to give consent.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d06\" aria-label=\"Link to answer: Why am I asked to verify my email again?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d07\" data-faq-id=\"D07\"><summary>I received a loan invitation I do not recognise. What should I do?<\/summary><div class=\"ck-faq-answer\"><p>Do not accept it, sign it or transfer money. Check directly with the person using contact details you already trust, and report an unexpected invitation to <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a>. Receiving an invitation does not mean you have agreed to borrow.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d07\" aria-label=\"Link to answer: I received a loan invitation I do not recognise. What should I do?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-d08\" data-faq-id=\"D08\"><summary>Why is a release blocked because an email cannot be delivered?<\/summary><div class=\"ck-faq-answer\"><p>The other person needs to receive and act on the signing request. Chipkie can block a release purchase when their email address is known to be undeliverable. Ask them to check their account address or contact support; paying repeatedly will not resolve the contact problem.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-d08\" aria-label=\"Link to answer: Why is a release blocked because an email cannot be delivered?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"the-loan-contract-and-e-signing\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-E\" aria-labelledby=\"heading-E\"><h2 id=\"heading-E\">Loan documents and signing<\/h2><p class=\"ck-faq-count\">12 questions<\/p><details class=\"ck-faq-item\" id=\"faq-e01\" data-faq-id=\"E01\"><summary>What is the difference between the loan document and a release document?<\/summary><div class=\"ck-faq-answer\"><p>The Loan Agreement records the borrowing and repayment terms. A later Deed of Release records an agreed ending or release, subject to its wording and conditions. They are different products with different prices and signing journeys.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e01\" aria-label=\"Link to answer: What is the difference between the loan document and a release document?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e02\" data-faq-id=\"E02\"><summary>Do I need a paid document to keep a loan record?<\/summary><div class=\"ck-faq-answer\"><p>No. Chipkie offers free loan tracking. A formal signed document can make the agreed terms clearer, but the absence of a paid Chipkie document does not automatically mean there is no legally enforceable agreement. Get advice if enforceability matters in your circumstances.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e02\" aria-label=\"Link to answer: Do I need a paid document to keep a loan record?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e03\" data-faq-id=\"E03\"><summary>Is a Chipkie document guaranteed to be legally binding?<\/summary><div class=\"ck-faq-answer\"><p>No platform can guarantee the result in every situation. The document, the parties\u2019 capacity and authority, the way it is signed and any witnessing or other legal requirements all matter. Read the whole document and obtain independent legal advice for complex or significant arrangements.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e03\" aria-label=\"Link to answer: Is a Chipkie document guaranteed to be legally binding?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e04\" data-faq-id=\"E04\"><summary>What should I check before signing?<\/summary><div class=\"ck-faq-answer\"><p>Check names, addresses, roles, the original amount, any previous repayments, interest, payment dates, governing law and the exact document type. For a release, also check what is being given up, whether payment is a condition and which people are included. Do not sign an inaccurate document.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e04\" aria-label=\"Link to answer: What should I check before signing?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e05\" data-faq-id=\"E05\"><summary>How does electronic signing work?<\/summary><div class=\"ck-faq-answer\"><p>After an eligible purchase and document generation, each included signer receives their own signing journey. Follow your own link and review the document before signing. The status remains incomplete while required signatures are missing. Keep any separate witnessing requirements in mind.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e05\" aria-label=\"Link to answer: How does electronic signing work?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e06\" data-faq-id=\"E06\"><summary>Can I resend a signing request?<\/summary><div class=\"ck-faq-answer\"><p>The loan and release document journeys include resend or reminder actions. Use the relevant document\u2019s action, not a new purchase, when someone simply missed their email. Reminders are rate-limited and do not let you sign for the other person.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e06\" aria-label=\"Link to answer: Can I resend a signing request?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e07\" data-faq-id=\"E07\"><summary>Can I share my personal signing link?<\/summary><div class=\"ck-faq-answer\"><p>Do not forward a personal signing link or let someone use your logged-in session. Where Chipkie offers a shareable release destination, the recipient must sign in and receives their own permitted signing view. A signing request is not a general-purpose public link.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e07\" aria-label=\"Link to answer: Can I share my personal signing link?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e08\" data-faq-id=\"E08\"><summary>Can a loan have extra signers or a guarantor?<\/summary><div class=\"ck-faq-answer\"><p>The document flow can include the lender, borrower and up to two additional signatories. Their legal role must be correct; adding someone\u2019s name does not automatically create a valid guarantee. Everyone should understand and independently agree to their obligations.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e08\" aria-label=\"Link to answer: Can a loan have extra signers or a guarantor?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e09\" data-faq-id=\"E09\"><summary>Does a guarantor sign the release too?<\/summary><div class=\"ck-faq-answer\"><p>Review the extra signers offered in the release journey. Original additional signers are included by default where recognised by the document flow. Leaving someone out can leave their rights or obligations outside that release; do not omit a guarantor without understanding the consequences.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e09\" aria-label=\"Link to answer: Does a guarantor sign the release too?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e10\" data-faq-id=\"E10\"><summary>Does changing the loan update an old signed document?<\/summary><div class=\"ck-faq-answer\"><p>No. A signed version is a historical record. The app can keep track of agreed changes, but that does not rewrite signatures on the old PDF. Where a fresh contract is needed, use the re-contract flow, review the new terms and arrange new signatures.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e10\" aria-label=\"Link to answer: Does changing the loan update an old signed document?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e11\" data-faq-id=\"E11\"><summary>Where can I find my documents after a loan ends?<\/summary><div class=\"ck-faq-answer\"><p>Open the loan and its document or download area. Ending a loan does not simply delete its history or the other person\u2019s signed-document evidence. Download copies you need before closing your account, because you may lose access to your own account afterwards.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e11\" aria-label=\"Link to answer: Where can I find my documents after a loan ends?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-e12\" data-faq-id=\"E12\"><summary>Do electronic signatures also satisfy witnessing requirements?<\/summary><div class=\"ck-faq-answer\"><p>Not automatically. Australian and UK release documents include separate hand-signature and witness-attestation fields. Completing the electronic signing journey does not fill those fields or prove any required witnessing happened. Follow the document\u2019s instructions and obtain advice about the correct execution route for your jurisdiction.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-e12\" aria-label=\"Link to answer: Do electronic signatures also satisfy witnessing requirements?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"repayments-and-tracking\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-F\" aria-labelledby=\"heading-F\"><h2 id=\"heading-F\">Repayments and payment records<\/h2><p class=\"ck-faq-count\">13 questions<\/p><details class=\"ck-faq-item\" id=\"faq-f01\" data-faq-id=\"F01\"><summary>How do manual repayments work?<\/summary><div class=\"ck-faq-answer\"><p>Pay the lender using the method you have agreed, then record the payment on the correct loan. A borrower\u2019s lodgement needs the lender\u2019s confirmation before it counts in the confirmed balance. Recording a payment does not transfer money.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f01\" aria-label=\"Link to answer: How do manual repayments work?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f02\" data-faq-id=\"F02\"><summary>How do I lodge a payment as the borrower?<\/summary><div class=\"ck-faq-answer\"><p>Open the loan, choose Lodge a Payment, enter the amount and the actual payment or receipt date requested, and add a note or receipt if useful. Review the figures, then submit it for the lender to check. Do not record money that has not actually moved.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f02\" aria-label=\"Link to answer: How do I lodge a payment as the borrower?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f03\" data-faq-id=\"F03\"><summary>Can the lender record money they have received?<\/summary><div class=\"ck-faq-answer\"><p>Yes, the manual-payment journey includes a lender \u201cpayment received\u201d action. That record is confirmed by the lender\u2019s own action; the borrower\u2019s later acknowledgement is a separate check, not the same approval rule as a borrower\u2019s pending lodgement.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f03\" aria-label=\"Link to answer: Can the lender record money they have received?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f04\" data-faq-id=\"F04\"><summary>Why has my balance not changed after I lodged a payment?<\/summary><div class=\"ck-faq-answer\"><p>A borrower\u2019s pending lodgement is not yet a confirmed repayment. Check whether it is waiting for the lender, was rejected or was flagged for duplicate review. Do not submit the same transfer again just because confirmation is still pending.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f04\" aria-label=\"Link to answer: Why has my balance not changed after I lodged a payment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f05\" data-faq-id=\"F05\"><summary>Which date should I enter for a payment?<\/summary><div class=\"ck-faq-answer\"><p>Use the genuine date the money was received or moved, as the form asks\u2014not the date you happened to open Chipkie. Receipt dates affect records and can matter for settlement deadlines and tax-year allocation. Keep the bank evidence when timing is important.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f05\" aria-label=\"Link to answer: Which date should I enter for a payment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f06\" data-faq-id=\"F06\"><summary>Can I record a part-payment or an extra payment?<\/summary><div class=\"ck-faq-answer\"><p>The borrower flow accepts a positive custom amount up to the remaining balance, subject to the schedule\u2019s available capacity. Choose a custom amount when it differs from the displayed next instalment or full balance. Do not assume an extra payment changes your signed terms by itself.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f06\" aria-label=\"Link to answer: Can I record a part-payment or an extra payment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f07\" data-faq-id=\"F07\"><summary>Can I record more than the remaining balance?<\/summary><div class=\"ck-faq-answer\"><p>The payment form rejects an amount above the balance or what the schedule can absorb. First check for an existing payment or a ledger discrepancy. If you genuinely transferred too much, discuss the excess with the lender and contact support rather than forcing it into an inaccurate entry.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f07\" aria-label=\"Link to answer: Can I record more than the remaining balance?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f08\" data-faq-id=\"F08\"><summary>What happens if we both record the same transfer?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie checks for likely duplicates. A quick repeat submission can return the existing entry, while an ambiguous match can be flagged for review. Use the duplicate-review action to say whether these were separate real payments; do not confirm both unless two transfers actually happened.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f08\" aria-label=\"Link to answer: What happens if we both record the same transfer?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f09\" data-faq-id=\"F09\"><summary>Can a lender reject a payment they have not received?<\/summary><div class=\"ck-faq-answer\"><p>The review journey includes a reject action. Check the amount, recipient and transfer evidence together before deciding. A rejected claim does not count as a confirmed payment; contact support if the wrong entry was rejected or confirmed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f09\" aria-label=\"Link to answer: Can a lender reject a payment they have not received?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f10\" data-faq-id=\"F10\"><summary>What should I do if a lender-recorded payment is wrong?<\/summary><div class=\"ck-faq-answer\"><p>The borrower acknowledgement journey includes a dispute option for a payment that is not right. Use it and explain the mismatch, rather than silently ignoring the record. Keep the original bank evidence and contact support if a confirmed ledger entry needs correction.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f10\" aria-label=\"Link to answer: What should I do if a lender-recorded payment is wrong?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f11\" data-faq-id=\"F11\"><summary>Can I edit or delete a confirmed repayment?<\/summary><div class=\"ck-faq-answer\"><p>Confirmed financial records need an auditable correction, not a hidden rewrite. Do not enter a negative or duplicate payment to compensate for a mistake. Contact <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> with the loan, the incorrect entry and supporting evidence so the appropriate correction can be reviewed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f11\" aria-label=\"Link to answer: Can I edit or delete a confirmed repayment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f12\" data-faq-id=\"F12\"><summary>Can I confirm a payment from an email?<\/summary><div class=\"ck-faq-answer\"><p>Some payment-review emails include a signed, time-limited link for that specific action. Check the loan and payment before confirming. Keep the link private; use your loan dashboard or request help if the link has expired or the payment has already been resolved.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f12\" aria-label=\"Link to answer: Can I confirm a payment from an email?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-f13\" data-faq-id=\"F13\"><summary>Can I record cash or a transfer made outside Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Yes, manual payment recording is for money paid directly between you. Be honest about the method, amount and date, and attach evidence where available. \u201cSettled outside Chipkie\u201d is an ending for a loan that has actually been settled\u2014not the correct choice for each ordinary off-platform instalment.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-f13\" aria-label=\"Link to answer: Can I record cash or a transfer made outside Chipkie?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-G\" aria-labelledby=\"heading-G\"><h2 id=\"heading-G\">Receipts and evidence<\/h2><p class=\"ck-faq-count\">5 questions<\/p><details class=\"ck-faq-item\" id=\"faq-g01\" data-faq-id=\"G01\"><summary>Can I attach proof of payment?<\/summary><div class=\"ck-faq-answer\"><p>The payment journey includes receipt and transfer-screenshot attachments without a separate receipt-upload charge. Attach only relevant evidence and avoid exposing unrelated account balances or transactions. A receipt supports the record; it does not automatically prove the money cleared.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-g01\" aria-label=\"Link to answer: Can I attach proof of payment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-g02\" data-faq-id=\"G02\"><summary>Can I change a receipt after payment confirmation?<\/summary><div class=\"ck-faq-answer\"><p>Check receipts before confirming a payment, because confirmed payment evidence is locked against ordinary editing. For a genuine correction, contact support with the loan reference and the affected entry. Do not record another payment just to attach a replacement receipt.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-g02\" aria-label=\"Link to answer: Can I change a receipt after payment confirmation?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-g03\" data-faq-id=\"G03\"><summary>What does receipt scanning do?<\/summary><div class=\"ck-faq-answer\"><p>Where receipt scanning is enabled for the loan, Chipkie reads information from an attached receipt and compares it with the payment record. Scanning can make mistakes and is not independent bank verification. Check the result and the actual transfer, especially where the amount or date differs.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-g03\" aria-label=\"Link to answer: What does receipt scanning do?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-g04\" data-faq-id=\"G04\"><summary>What do Bronze, Silver and Gold approval levels mean?<\/summary><div class=\"ck-faq-answer\"><p><strong>Bronze<\/strong> indicates manual confirmation. <strong>Silver<\/strong> adds a sender receipt whose amount matches the recorded payment through receipt scanning. <strong>Gold<\/strong> adds matching evidence from the receiving side too. These levels describe the evidence in Chipkie, not a credit score, independent bank verification or a guarantee of authenticity. Scanned-evidence levels require the relevant scanning feature.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-g04\" aria-label=\"Link to answer: What do Bronze, Silver and Gold approval levels mean?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-g05\" data-faq-id=\"G05\"><summary>Does a checksum prove a receipt is genuine?<\/summary><div class=\"ck-faq-answer\"><p>A checksum can help show whether a stored file has changed. It does not establish that the bank issued the receipt, that the account belonged to a particular person or that the funds cleared. Keep the original transfer evidence and resolve discrepancies together.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-g05\" aria-label=\"Link to answer: Does a checksum prove a receipt is genuine?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-H\" aria-labelledby=\"heading-H\"><h2 id=\"heading-H\">Schedules and changing a loan<\/h2><p class=\"ck-faq-count\">7 questions<\/p><details class=\"ck-faq-item\" id=\"faq-h01\" data-faq-id=\"H01\"><summary>How is interest shown in Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie uses a reducing-balance repayment calculation for interest-bearing loans. Your preview shows the repayment amount and total repayable before you agree. A 0% loan has no interest added by that calculation. Check the actual schedule and document terms rather than treating a calculator projection as a change to your agreement.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h01\" aria-label=\"Link to answer: How is interest shown in Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h02\" data-faq-id=\"H02\"><summary>Can I see the interest and principal split?<\/summary><div class=\"ck-faq-answer\"><p>The amortisation view and PDF provide a payment-by-payment breakdown where that toolkit feature is available. Use the right loan and the latest schedule. Historical statements and a signed contract may describe an earlier version, so check the document date.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h02\" aria-label=\"Link to answer: Can I see the interest and principal split?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h03\" data-faq-id=\"H03\"><summary>Can I pay off my loan early?<\/summary><div class=\"ck-faq-answer\"><p>Discuss the intended payoff with the lender, check the actual balance and any agreed terms, then record the real payment. Chipkie\u2019s extra-payment or early-payoff tools can help you explore an eligible loan, but a calculator result does not itself alter the contract or move money.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h03\" aria-label=\"Link to answer: Can I pay off my loan early?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h04\" data-faq-id=\"H04\"><summary>Does the early-payoff calculator make a payment?<\/summary><div class=\"ck-faq-answer\"><p>No. It is a read-only projection of what different extra payments could do. A payment still needs to be made separately and recorded through the appropriate payment flow.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h04\" aria-label=\"Link to answer: Does the early-payoff calculator make a payment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h05\" data-faq-id=\"H05\"><summary>Can we change the terms after starting?<\/summary><div class=\"ck-faq-answer\"><p>The loan has an update and re-confirmation journey. Make changes through that process so the other person can review them and the history remains clear. A live release or settlement can restrict competing changes; resolve that process first rather than creating conflicting agreements.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h05\" aria-label=\"Link to answer: Can we change the terms after starting?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h06\" data-faq-id=\"H06\"><summary>What is the difference between a pending, active, paused, paid and closed loan?<\/summary><div class=\"ck-faq-answer\"><p>Pending means the agreement journey is not complete. Active is a running loan record; paused means ordinary activity has been put on hold. Paid indicates repayment completion. Closed is a different ending and may mean forgiveness, external settlement or simply that Chipkie tracking has stopped\u2014always read the closure reason.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h06\" aria-label=\"Link to answer: What is the difference between a pending, active, paused, paid and closed loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-h07\" data-faq-id=\"H07\"><summary>Can I archive a loan without ending it?<\/summary><div class=\"ck-faq-answer\"><p>Not while the loan is active or on hold. Archiving is for eligible finished or not-yet-started loans. It hides the loan from your own main list without deleting the other person\u2019s record, cancelling a debt or changing payment history. Use the archive to restore it when needed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-h07\" aria-label=\"Link to answer: Can I archive a loan without ending it?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-I\" aria-labelledby=\"heading-I\"><h2 id=\"heading-I\">Reminders and notifications<\/h2><p class=\"ck-faq-count\">8 questions<\/p><details class=\"ck-faq-item\" id=\"faq-i01\" data-faq-id=\"I01\"><summary>What reminders does Chipkie send?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie sends upcoming-payment reminders, payment-review prompts and updates about loan events. What you receive depends on your role, preferences and the loan\u2019s current state. Check important dates on the loan itself rather than relying only on a notification arriving.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i01\" aria-label=\"Link to answer: What reminders does Chipkie send?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i02\" data-faq-id=\"I02\"><summary>Where can I see notifications for all my loans?<\/summary><div class=\"ck-faq-answer\"><p>The Alerts or Notifications area brings account notifications together; individual loans also have their own activity and notification views. Marking a notice as read is not the same as confirming a payment, accepting an agreement or signing a document.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i02\" aria-label=\"Link to answer: Where can I see notifications for all my loans?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i03\" data-faq-id=\"I03\"><summary>Can I choose email, in-app or push reminders?<\/summary><div class=\"ck-faq-answer\"><p>Use your reminder preferences to review the available channels and timing. Push notifications also depend on the app, device permission and device settings. Keep your email and account details current, and check the loan itself for important deadlines.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i03\" aria-label=\"Link to answer: Can I choose email, in-app or push reminders?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i04\" data-faq-id=\"I04\"><summary>Why did I not receive a reminder?<\/summary><div class=\"ck-faq-answer\"><p>Check your preferences, spam folder, device permissions and whether the loan is paused, closed or under an arrangement. Optional reminders can also depend on current product settings. Missing a notification does not change the date you agreed to pay.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i04\" aria-label=\"Link to answer: Why did I not receive a reminder?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i05\" data-faq-id=\"I05\"><summary>Can a lender send a friendly reminder?<\/summary><div class=\"ck-faq-answer\"><p>A lender nudge action is available for eligible loans, subject to timing limits and current settings. Use it thoughtfully. It is a reminder from the platform, not a legal demand, debt-collection service or guarantee that the recipient will respond.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i05\" aria-label=\"Link to answer: Can a lender send a friendly reminder?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i06\" data-faq-id=\"I06\"><summary>Do reminders stop during forgiveness or settlement?<\/summary><div class=\"ck-faq-answer\"><p>It depends on the option. A completed free closure stops the loan\u2019s ordinary tracking reminders. A free agreed settlement pauses ordinary reminders while the loan remains open, but settlement-specific messages can still be sent. Simply purchasing a forgiveness document does not pause the schedule; electronic completion is a later step.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i06\" aria-label=\"Link to answer: Do reminders stop during forgiveness or settlement?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i07\" data-faq-id=\"I07\"><summary>Can I stop marketing emails but keep important account messages?<\/summary><div class=\"ck-faq-answer\"><p>Use the unsubscribe or email-preference controls to manage optional messages. Essential account and transaction communications are different from marketing. Do not assume unsubscribing ends a loan, cancels an agreement or changes your repayment obligations.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i07\" aria-label=\"Link to answer: Can I stop marketing emails but keep important account messages?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-i08\" data-faq-id=\"I08\"><summary>Are text messages, WhatsApp or phone calls included?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie uses email, in-app updates and supported mobile push notifications. A shareable link that you send yourself through WhatsApp or text is different from Chipkie sending messages through those services. Chipkie does not provide a telephone debt-chasing service.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-i08\" aria-label=\"Link to answer: Are text messages, WhatsApp or phone calls included?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"when-things-don-t-go-to-plan\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-J\" aria-labelledby=\"heading-J\"><h2 id=\"heading-J\">When repayments are difficult<\/h2><p class=\"ck-faq-count\">12 questions<\/p><details class=\"ck-faq-item\" id=\"faq-j01\" data-faq-id=\"J01\"><summary>What should I do if I cannot afford the next repayment?<\/summary><div class=\"ck-faq-answer\"><p>Speak with the lender early and use the holiday or reduced-payment options offered for your loan. A request is not an approval: check that the lender has agreed and review the resulting schedule. Avoid using forgiveness or closure just to take a temporary break.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j01\" aria-label=\"Link to answer: What should I do if I cannot afford the next repayment?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j02\" data-faq-id=\"J02\"><summary>How do I request a payment holiday?<\/summary><div class=\"ck-faq-answer\"><p>Open the loan\u2019s holiday option, choose the available start and duration, add a short explanation and send the request to the lender. Check that it has been approved and review the revised dates before relying on the break. A payment holiday defers repayments; it does not forgive them.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j02\" aria-label=\"Link to answer: How do I request a payment holiday?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j03\" data-faq-id=\"J03\"><summary>Can an approved holiday be cancelled or ended early?<\/summary><div class=\"ck-faq-answer\"><p>The lender can cancel an approved holiday before it starts or end a break early while it is in progress, using the action shown on the loan. Cancelling before the start restores the pre-holiday schedule; ending an active break is a different action. Review the updated dates together before making the next repayment.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j03\" aria-label=\"Link to answer: Can an approved holiday be cancelled or ended early?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j04\" data-faq-id=\"J04\"><summary>Can we arrange smaller repayments temporarily?<\/summary><div class=\"ck-faq-answer\"><p>The reduced-payment journey lets the borrower request an arrangement for the lender to review. The available one-off or ongoing option can depend on whether a contract exists and the current loan state. Review the shortfall and future schedule; reduced payments do not automatically forgive the unpaid amount.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j04\" aria-label=\"Link to answer: Can we arrange smaller repayments temporarily?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j05\" data-faq-id=\"J05\"><summary>What happens when a loan is paused?<\/summary><div class=\"ck-faq-answer\"><p>Pausing is not forgiveness. The loan can stop ordinary chasing while the debt and repayment history remain. The precise pause trigger depends on the schedule and product settings, so check the status and agree a practical plan rather than assuming a fixed number of missed payments always applies.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j05\" aria-label=\"Link to answer: What happens when a loan is paused?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j06\" data-faq-id=\"J06\"><summary>Can I restart a paused loan?<\/summary><div class=\"ck-faq-answer\"><p>Use the re-engagement action on a paused loan, or record and confirm a genuine repayment where offered. Review any catch-up rescheduling and the resulting dates together. Restarting does not forgive earlier arrears or automatically create a new signed contract.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j06\" aria-label=\"Link to answer: Can I restart a paused loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j07\" data-faq-id=\"J07\"><summary>What is pause catch-up, and can the lender undo it?<\/summary><div class=\"ck-faq-answer\"><p>Pause catch-up can move eligible instalments that fell due during a pause to later dates. It is a rescheduling feature, not a write-off. The lender can use the available undo action. Check which instalments moved and which earlier arrears remain.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j07\" aria-label=\"Link to answer: What is pause catch-up, and can the lender undo it?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j08\" data-faq-id=\"J08\"><summary>Will Chipkie add late fees or report me to a credit bureau?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie does not impose its own late fees or report missed repayments to credit bureaus. That is separate from your agreement and any steps the lender may independently take. Seek advice about disputed terms or legal consequences, and contact Chipkie about its service policy.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j08\" aria-label=\"Link to answer: Will Chipkie add late fees or report me to a credit bureau?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j09\" data-faq-id=\"J09\"><summary>What are Awkward Chats?<\/summary><div class=\"ck-faq-answer\"><p>They are tools for a lender to prepare and send a suitable message about a difficult repayment conversation. Review the message before sending it. Availability and email delivery can depend on current settings; the tool is not a debt collector and should not be used to threaten or misrepresent legal consequences.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j09\" aria-label=\"Link to answer: What are Awkward Chats?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j10\" data-faq-id=\"J10\"><summary>What can I do if the other person still does not repay?<\/summary><div class=\"ck-faq-answer\"><p>Review the ledger together, check whether a holiday, smaller-payment arrangement or settlement is realistic, and keep your records. Eligible document tools can help organise evidence. Get independent advice before making a legal demand or taking action; Chipkie does not decide a dispute or enforce a judgment.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j10\" aria-label=\"Link to answer: What can I do if the other person still does not repay?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j11\" data-faq-id=\"J11\"><summary>Is the evidence pack guaranteed to be accepted in court?<\/summary><div class=\"ck-faq-answer\"><p>No. It is a way to organise the available agreement, payment history, receipts and activity records. Completeness, authenticity, relevance and local court rules still matter. Review the pack before using it and ask a legal adviser what additional evidence or procedure is required.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j11\" aria-label=\"Link to answer: Is the evidence pack guaranteed to be accepted in court?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-j12\" data-faq-id=\"J12\"><summary>Does a demand-letter template start legal proceedings?<\/summary><div class=\"ck-faq-answer\"><p>No. A template is not a court filing, legal advice or proof that the debt is enforceable. The correct wording, recipient, response period and process depend on the jurisdiction and circumstances. Do not assume the UK consumer-debt protocol or a single deadline applies to every private family loan.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-j12\" aria-label=\"Link to answer: Does a demand-letter template start legal proceedings?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-K\" aria-labelledby=\"heading-K\"><h2 id=\"heading-K\">Forgiveness and ending a loan<\/h2><p class=\"ck-faq-count\">12 questions<\/p><details class=\"ck-faq-item\" id=\"faq-k01\" data-faq-id=\"K01\"><summary>What are my options for ending a loan?<\/summary><div class=\"ck-faq-answer\"><p>First decide what has actually happened: the borrower repaid in full; the lender is forgiving the balance; you agreed to accept less; the loan was settled outside Chipkie; or you only want to stop tracking it here. Those are different outcomes. Choose the matching option so the record does not tell the wrong story.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k01\" aria-label=\"Link to answer: What are my options for ending a loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k02\" data-faq-id=\"K02\"><summary>How do I arrange loan forgiveness?<\/summary><div class=\"ck-faq-answer\"><p><strong>The lender arranges forgiveness from the loan.<\/strong><\/p><ol><li>Sign in, open <strong>My Loans<\/strong> and select the correct loan.<\/li><li>Choose <strong>Arrange Loan Forgiveness<\/strong>, then <strong>Forgive the balance<\/strong>.<\/li><li>To use the free option, leave the optional signed-release add-on unselected.<\/li><li>Check the loan, the other person and the remaining balance. Type <strong>CLOSE<\/strong> when asked, then confirm the permanent closure.<\/li><\/ol><p>The free option closes the loan on Chipkie without generating a signed release. For the optional document, select the add-on and follow checkout and signing instead: paying the fee alone does not close the loan. Read <a href=\"#faq-k05\">when document-backed forgiveness completes<\/a> before choosing.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k02\" aria-label=\"Link to answer: How do I arrange loan forgiveness?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k03\" data-faq-id=\"K03\"><summary>Can the borrower forgive or close their own debt?<\/summary><div class=\"ck-faq-answer\"><p>No. The borrower cannot use the lender\u2019s forgiveness or reduced-settlement actions. Talk it through with the lender first. Either main party may initiate an eligible paid-in-full or retrospective document because those record an ending that has already happened.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k03\" aria-label=\"Link to answer: Can the borrower forgive or close their own debt?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k04\" data-faq-id=\"K04\"><summary>What does free forgiveness do?<\/summary><div class=\"ck-faq-answer\"><p>It records the lender\u2019s decision to forgive the remaining balance, closes the loan on Chipkie, voids the unpaid schedule and notifies the borrower. It does not generate a signed release document. The legal and tax effect of forgiveness depends on your circumstances; an app status should not be treated as a universal substitute for the required legal formalities.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k04\" aria-label=\"Link to answer: What does free forgiveness do?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k05\" data-faq-id=\"K05\"><summary>When does forgiveness with a paid document close the loan?<\/summary><div class=\"ck-faq-answer\"><p>Paying the document fee does not close the loan. Chipkie processes the forgiveness after all required electronic signers complete and the loan is still eligible. A deed can have separate execution requirements: the electronic completion status does not prove that witnessing formalities have been met.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k05\" aria-label=\"Link to answer: When does forgiveness with a paid document close the loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k06\" data-faq-id=\"K06\"><summary>Can I forgive only part of the balance and keep the loan running?<\/summary><div class=\"ck-faq-answer\"><p>The forgiveness option closes the loan and writes off the <strong>whole remaining balance<\/strong>. It is not a partial-waiver control. To accept a smaller final payment, use <a href=\"#faq-l01\">Settle for an agreed amount<\/a>. For a partial waiver that leaves the loan running, contact support and obtain advice before changing the record.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k06\" aria-label=\"Link to answer: Can I forgive only part of the balance and keep the loan running?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k07\" data-faq-id=\"K07\"><summary>Can I undo forgiveness after confirming?<\/summary><div class=\"ck-faq-answer\"><p>The free closing journey warns that it cannot be undone and requires a final CLOSE confirmation. Check carefully before proceeding. Contact support immediately after a mistake, but do not assume the record, notifications or any legal release can simply be reversed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k07\" aria-label=\"Link to answer: Can I undo forgiveness after confirming?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k08\" data-faq-id=\"K08\"><summary>What does \u201cSettled outside Chipkie\u201d mean?<\/summary><div class=\"ck-faq-answer\"><p>Use it when you have genuinely settled the loan outside the platform and need the Chipkie record to reflect that. It is not proof that Chipkie observed a transfer, and it should not be used while you are still waiting for an agreed settlement payment. The lender completes this closure.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k08\" aria-label=\"Link to answer: What does \u201cSettled outside Chipkie\u201d mean?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k09\" data-faq-id=\"K09\"><summary>Does \u201cAgreed close\u201d mean nothing is owed?<\/summary><div class=\"ck-faq-answer\"><p><strong>No. Agreed close stops tracking the loan on Chipkie; it does not forgive the debt.<\/strong> Anything still owed between you remains owed outside the app. Choose <strong>Forgive the balance<\/strong> when you intend forgiveness, or the appropriate settlement option when the loan has been settled.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k09\" aria-label=\"Link to answer: Does \u201cAgreed close\u201d mean nothing is owed?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k10\" data-faq-id=\"K10\"><summary>What happens to unpaid instalments and the history when a loan closes?<\/summary><div class=\"ck-faq-answer\"><p>Unpaid schedule entries are voided rather than simply deleted. Chipkie records who closed the loan and why, while retaining the history. After an agreed close, a zero balance displayed in Chipkie does not by itself mean a debt outside the app has been cancelled.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k10\" aria-label=\"Link to answer: What happens to unpaid instalments and the history when a loan closes?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k11\" data-faq-id=\"K11\"><summary>Does closing a loan stop automated collection?<\/summary><div class=\"ck-faq-answer\"><p>Closing a loan starts cancellation of any active connected repayment collection and ends ordinary tracking reminders. Check the loan and billing status, especially if a charge was already processing. Report unexpected collections promptly. Chipkie does not cancel a separate standing order you arranged with your bank.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k11\" aria-label=\"Link to answer: Does closing a loan stop automated collection?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-k12\" data-faq-id=\"K12\"><summary>Why is an ending option unavailable?<\/summary><div class=\"ck-faq-answer\"><p>The option depends on your role, the loan status, whether a balance remains and whether another paid release is underway. Imported loans are excluded from paid release documents, and an agreed-close record is not eligible for a retrospective debt-extinguished release. Check the reason shown and contact support rather than changing facts to bypass the check.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-k12\" aria-label=\"Link to answer: Why is an ending option unavailable?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-L\" aria-labelledby=\"heading-L\"><h2 id=\"heading-L\">Settling for a smaller amount<\/h2><p class=\"ck-faq-count\">11 questions<\/p><details class=\"ck-faq-item\" id=\"faq-l01\" data-faq-id=\"L01\"><summary>How do we arrange a settlement for less than the balance?<\/summary><div class=\"ck-faq-answer\"><p>Discuss the reduced amount and deadline together first. Then the lender can:<\/p><ol><li>Open the loan and choose <strong>Arrange Loan Forgiveness<\/strong>.<\/li><li>Select <strong>Settle for an agreed amount<\/strong>.<\/li><li>Enter the amount and the <strong>Must be paid by<\/strong> date.<\/li><li>Choose <strong>Record the agreement \u00b7 Free<\/strong>, or continue with the optional signed release.<\/li><\/ol><p>The free route keeps the loan open until the lender confirms the money arrived. The paid route also requires completion of signing and the document\u2019s payment conditions. The document fee is separate from the settlement money.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l01\" aria-label=\"Link to answer: How do we arrange a settlement for less than the balance?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l02\" data-faq-id=\"L02\"><summary>Can we record a reduced settlement for free?<\/summary><div class=\"ck-faq-answer\"><p>Yes. The lender can select Record the agreement \u00b7 Free. Chipkie records the agreed amount and deadline and pauses ordinary reminders, but leaves the loan open. No signed release is generated. Whether an agreement is legally enforceable is a separate legal question, not determined simply by whether a Chipkie document was purchased.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l02\" aria-label=\"Link to answer: Can we record a reduced settlement for free?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l03\" data-faq-id=\"L03\"><summary>What settlement amount and deadline can I choose?<\/summary><div class=\"ck-faq-answer\"><p>Enter a positive amount below the current balance and choose a future deadline no more than <strong>90 days<\/strong> away. Use the dates accepted by the app and allow enough time for signing and cleared funds. A reduced settlement is not a way to increase the debt or mark unpaid money as received.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l03\" aria-label=\"Link to answer: What settlement amount and deadline can I choose?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l04\" data-faq-id=\"L04\"><summary>When does a free settlement close the loan?<\/summary><div class=\"ck-faq-answer\"><p>The lender must confirm through the settlement action that the agreed money arrived. Until then the loan stays open. This is a separate step from merely recording the arrangement, and it does not create a signed release document.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l04\" aria-label=\"Link to answer: When does a free settlement close the loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l05\" data-faq-id=\"L05\"><summary>When does a paid settlement release become effective in Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>Electronic signing must be complete and qualifying confirmed payments must satisfy the agreed amount within the settlement window. The loan can show \u201cawaiting settlement\u201d after signing. The signed document\u2019s terms and applicable execution requirements also matter; a signature alone is not the same as cleared payment.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l05\" aria-label=\"Link to answer: When does a paid settlement release become effective in Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l06\" data-faq-id=\"L06\"><summary>Can the settlement be paid before everyone finishes signing?<\/summary><div class=\"ck-faq-answer\"><p>Qualifying funds received after the settlement was recorded can count even when the final signature comes later. Earlier ordinary repayments are not automatically reused as the new settlement payment. Record receipt dates and confirmations accurately and check the document\u2019s conditions.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l06\" aria-label=\"Link to answer: Can the settlement be paid before everyone finishes signing?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l07\" data-faq-id=\"L07\"><summary>Does an unconfirmed payment satisfy the settlement?<\/summary><div class=\"ck-faq-answer\"><p>Not by itself. The paid-settlement check uses confirmed payments and the actual recorded receipt date. A timely lodgement still awaiting confirmation can affect the system\u2019s lapse checks, but you should not rely on that as an extension of the agreed deadline. Ask the lender to confirm promptly.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l07\" aria-label=\"Link to answer: Does an unconfirmed payment satisfy the settlement?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l08\" data-faq-id=\"L08\"><summary>What if the settlement is not paid by the deadline?<\/summary><div class=\"ck-faq-answer\"><p>The reduced settlement may lapse and the underlying loan continues according to the applicable arrangement and document terms. Real payments already made should still be accounted for. Contact the lender early; do not assume an internal administrative grace period changes the agreed payment deadline.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l08\" aria-label=\"Link to answer: What if the settlement is not paid by the deadline?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l09\" data-faq-id=\"L09\"><summary>Can the lender cancel a free settlement arrangement?<\/summary><div class=\"ck-faq-answer\"><p>The free arrangement has a lender cancellation action while it remains active. Cancelling the app arrangement is not a legal opinion on the effect of an agreement already made between you. Discuss any change clearly and get advice before withdrawing an agreed concession.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l09\" aria-label=\"Link to answer: Can the lender cancel a free settlement arrangement?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l10\" data-faq-id=\"L10\"><summary>Can we cancel a fully signed settlement using the release-cancel button?<\/summary><div class=\"ck-faq-answer\"><p>No. Once the paid document is fully signed and awaiting settlement, the ordinary pending-release cancellation action is not available. Its payment conditions and deadline govern the next step. Contact support and obtain legal advice if you both want to change a signed settlement.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l10\" aria-label=\"Link to answer: Can we cancel a fully signed settlement using the release-cancel button?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-l11\" data-faq-id=\"L11\"><summary>Can we run two settlement or release processes at once?<\/summary><div class=\"ck-faq-answer\"><p>Resolve the existing process first. Chipkie restricts competing settlement and release actions so the same loan is not given inconsistent endings. A stale page or repeated checkout is not a reason to assume two different settlements are valid.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-l11\" aria-label=\"Link to answer: Can we run two settlement or release processes at once?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-M\" aria-labelledby=\"heading-M\"><h2 id=\"heading-M\">Release documents and completed loans<\/h2><p class=\"ck-faq-count\">12 questions<\/p><details class=\"ck-faq-item\" id=\"faq-m01\" data-faq-id=\"M01\"><summary>What is a Deed of Release?<\/summary><div class=\"ck-faq-answer\"><p>It is a document recording an agreed release connected with a loan. Depending on the eligible option, it can record full repayment, forgiveness, a reduced settlement or an earlier eligible closure. Read what it releases, who is included and whether payment or other conditions must be satisfied. It is not insurance against every future dispute.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m01\" aria-label=\"Link to answer: What is a Deed of Release?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m02\" data-faq-id=\"M02\"><summary>Can I get a release after the loan is fully repaid?<\/summary><div class=\"ck-faq-answer\"><p>The paid-in-full release option is available for eligible loans marked paid with confirmed repayment history. Either main party can initiate it. Chipkie derives the figures from the ledger rather than letting the buyer type a different total.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m02\" aria-label=\"Link to answer: Can I get a release after the loan is fully repaid?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m03\" data-faq-id=\"M03\"><summary>Can I add a release to a loan that was already forgiven or settled outside Chipkie?<\/summary><div class=\"ck-faq-answer\"><p>A release can be added after an eligible earlier forgiveness or settlement outside Chipkie. It records that earlier ending without changing the original closure reason. It is not available for every closed loan: imported loans, tracking-only agreed closures and existing releases can be excluded.<\/p><p>If you completed a free reduced settlement and the app says a signed document already exists or does not offer the expected release, contact support with your loan reference. Do not create a duplicate loan or pay for a second document to work around the message.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m03\" aria-label=\"Link to answer: Can I add a release to a loan that was already forgiven or settled outside Chipkie?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m04\" data-faq-id=\"M04\"><summary>Why can either person buy a release after repayment, but not forgive a live loan?<\/summary><div class=\"ck-faq-answer\"><p>An eligible paid-in-full or retrospective document records an ending that has already happened, so either main party can start it. Forgiving an outstanding balance or accepting less gives up the lender\u2019s claim, so the active-loan action is restricted to the lender.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m04\" aria-label=\"Link to answer: Why can either person buy a release after repayment, but not forgive a live loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m05\" data-faq-id=\"M05\"><summary>Is a retrospective release backdated?<\/summary><div class=\"ck-faq-answer\"><p>It should accurately describe the earlier repayment or closure while preserving the real date of signing. The app uses recorded history for the figures and dates. Do not alter dates to suggest someone signed earlier than they did; ask for advice if timing affects tax or legal rights.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m05\" aria-label=\"Link to answer: Is a retrospective release backdated?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m06\" data-faq-id=\"M06\"><summary>Can I change the figures printed on a paid-in-full release?<\/summary><div class=\"ck-faq-answer\"><p>Those figures come from the confirmed loan records. If the total or date is wrong, resolve the ledger issue before buying or signing. A document purchase is not a safe way to override an incorrect payment history.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m06\" aria-label=\"Link to answer: Can I change the figures printed on a paid-in-full release?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m07\" data-faq-id=\"M07\"><summary>What if the balance changes while a release is being prepared?<\/summary><div class=\"ck-faq-answer\"><p>Payments or a different ending can change the loan while a document is being prepared. Chipkie rechecks eligibility and avoids replacing an ending that has already happened. Refresh the loan and contact support about any mismatch. Do not sign inaccurate figures and hope to correct them afterwards.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m07\" aria-label=\"Link to answer: What if the balance changes while a release is being prepared?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m08\" data-faq-id=\"M08\"><summary>What happens if someone declines or never signs?<\/summary><div class=\"ck-faq-answer\"><p>A release that is declined or cancelled before electronic completion does not complete the release workflow. The loan continues unless it was independently ended by another valid action. Check the status and contact support about a stalled request; buying the document does not force anyone to sign.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m08\" aria-label=\"Link to answer: What happens if someone declines or never signs?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m09\" data-faq-id=\"M09\"><summary>What does \u201cfully signed\u201d mean compared with \u201cawaiting settlement\u201d?<\/summary><div class=\"ck-faq-answer\"><p>\u201cFully signed\u201d describes electronic signing status. A reduced-settlement document can still be awaiting the agreed funds, and a document called a deed can have additional execution requirements. Read the status together with the document and settlement conditions instead of treating either label as a universal legal conclusion.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m09\" aria-label=\"Link to answer: What does \u201cfully signed\u201d mean compared with \u201cawaiting settlement\u201d?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m10\" data-faq-id=\"M10\"><summary>Can I download the signed release?<\/summary><div class=\"ck-faq-answer\"><p>Open the correct loan in <strong>My Loans<\/strong> and use <strong>Download signed document<\/strong> when offered. A reduced-settlement document can be downloadable after electronic signing while its payment condition remains outstanding, so check its status before relying on it. Keep any separately signed and witnessed paper counterpart too.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m10\" aria-label=\"Link to answer: Can I download the signed release?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m11\" data-faq-id=\"M11\"><summary>Does a release clear every debt between the same people?<\/summary><div class=\"ck-faq-answer\"><p>Do not assume so. Its effect depends on the loan, claims and parties described in that document. Separate loans, guarantees, security interests and third-party rights may require separate treatment. Get advice before relying on one release to resolve a wider dispute.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m11\" aria-label=\"Link to answer: Does a release clear every debt between the same people?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-m12\" data-faq-id=\"M12\"><summary>Is \u201cIron Clad\u201d a legal guarantee?<\/summary><div class=\"ck-faq-answer\"><p>No. It is a product label for an eligible completion document, not a promise that no claim could ever arise or that every court will reach the same result. Accurate terms, appropriate signatures and any required formalities still matter.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-m12\" aria-label=\"Link to answer: Is \u201cIron Clad\u201d a legal guarantee?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-N\" aria-labelledby=\"heading-N\"><h2 id=\"heading-N\">Statements, records and sharing<\/h2><p class=\"ck-faq-count\">8 questions<\/p><details class=\"ck-faq-item\" id=\"faq-n01\" data-faq-id=\"N01\"><summary>What can I download from my loan?<\/summary><div class=\"ck-faq-answer\"><p>The download area offers loan summaries, payment records and eligible statements or evidence tools. A Verified Repayment Record is a separate borrower-issued item. Check the options for your loan: some downloads depend on the relevant purchase, signing status or other eligibility conditions.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n01\" aria-label=\"Link to answer: What can I download from my loan?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n02\" data-faq-id=\"N02\"><summary>What is a quarterly Loan Pulse statement?<\/summary><div class=\"ck-faq-answer\"><p>It is a statement for a selected loan quarter where the quarterly-statement feature is available. Check the loan, period and generation date. It is not the same as a bank statement or confirmation that an unrecorded transfer was received.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n02\" aria-label=\"Link to answer: What is a quarterly Loan Pulse statement?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n03\" data-faq-id=\"N03\"><summary>What is a Verified Repayment Record?<\/summary><div class=\"ck-faq-answer\"><p>It is a borrower-issued record based on the loan\u2019s repayment history, with a code that someone can check through Chipkie\u2019s public verification page. It is not a credit report, lending approval or independent guarantee that all information supplied by the parties is correct.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n03\" aria-label=\"Link to answer: What is a Verified Repayment Record?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n04\" data-faq-id=\"N04\"><summary>When can I issue a Verified Repayment Record?<\/summary><div class=\"ck-faq-answer\"><p>You need at least one confirmed payment and an eligible loan that is fully repaid or active and up to date. Check the eligibility message before sharing. An overdue or otherwise ineligible loan should not be presented as a clean repayment record.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n04\" aria-label=\"Link to answer: When can I issue a Verified Repayment Record?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n05\" data-faq-id=\"N05\"><summary>Who can verify a repayment record?<\/summary><div class=\"ck-faq-answer\"><p>Someone with the record\u2019s verification code or link can check it on Chipkie without creating an account. Review the information displayed and share it deliberately. A public verification link is different from a private signing link.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n05\" aria-label=\"Link to answer: Who can verify a repayment record?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n06\" data-faq-id=\"N06\"><summary>Can I withdraw a repayment record I shared by mistake?<\/summary><div class=\"ck-faq-answer\"><p>The borrower has a withdrawal action for the current certificate. Withdrawal revokes rather than deletes the verification record. It cannot recall a PDF or screenshot someone already saved, so treat sharing as a deliberate disclosure.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n06\" aria-label=\"Link to answer: Can I withdraw a repayment record I shared by mistake?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n07\" data-faq-id=\"N07\"><summary>What happens to an active repayment record when the loan closes?<\/summary><div class=\"ck-faq-answer\"><p>A previously issued active record is revoked when the loan closes so it does not continue to present the loan as active and up to date. Check the live verification page rather than relying only on an old PDF or screenshot.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n07\" aria-label=\"Link to answer: What happens to an active repayment record when the loan closes?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-n08\" data-faq-id=\"N08\"><summary>Is a repayment record the same as a release?<\/summary><div class=\"ck-faq-answer\"><p>No. A repayment record summarises recorded performance. A release document addresses specified rights and obligations under its terms. Neither should be substituted for the other when a landlord, adviser, lender or lawyer asks for a particular type of evidence.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-n08\" aria-label=\"Link to answer: Is a repayment record the same as a release?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"interest-and-taxes-australia\" aria-hidden=\"true\"><\/span><span id=\"interest-and-taxes-uk\" aria-hidden=\"true\"><\/span><span id=\"interest-and-taxes-us\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-O\" aria-labelledby=\"heading-O\"><h2 id=\"heading-O\">Interest, tax and special situations<\/h2><p class=\"ck-faq-count\">5 questions<\/p><details class=\"ck-faq-item\" id=\"faq-o01\" data-faq-id=\"O01\"><summary>Does Chipkie file my tax return or decide my tax liability?<\/summary><div class=\"ck-faq-answer\"><p>No. Keep your own records and obtain advice about your situation. A Chipkie statement summarises recorded activity; it does not determine whether interest, a gift, forgiveness or a deduction belongs on a tax return.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-o01\" aria-label=\"Link to answer: Does Chipkie file my tax return or decide my tax liability?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-o02\" data-faq-id=\"O02\"><summary>What do the annual tax statements show?<\/summary><div class=\"ck-faq-answer\"><p>Annual summaries provide recorded principal and interest information for the selected period, with PDF or CSV export where available. Check the tax year, receipt dates and corrections. Forgiving a balance is not the same as receiving a repayment and must not be recorded as one.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-o02\" aria-label=\"Link to answer: What do the annual tax statements show?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-o03\" data-faq-id=\"O03\"><summary>Can loan forgiveness have tax or benefits consequences?<\/summary><div class=\"ck-faq-answer\"><p>Yes. The result depends on your country, the purpose and character of the loan, and both people\u2019s circumstances. Forgiveness can raise gift, cancellation-of-debt, inheritance, business or income-support issues. Get advice before confirming a significant write-off rather than assuming family lending is automatically exempt.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-o03\" aria-label=\"Link to answer: Can loan forgiveness have tax or benefits consequences?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-o04\" data-faq-id=\"O04\"><summary>Can Chipkie replace a gift letter for a home deposit?<\/summary><div class=\"ck-faq-answer\"><p>Do not assume so. A lender or mortgage provider may require its own wording and proof about whether the money is a gift or a repayable loan. Describe the arrangement honestly and have the relevant adviser review it; a Chipkie closure or release is not automatic mortgage approval.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-o04\" aria-label=\"Link to answer: Can Chipkie replace a gift letter for a home deposit?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-o05\" data-faq-id=\"O05\"><summary>What if someone dies, separates, becomes insolvent or loses capacity?<\/summary><div class=\"ck-faq-answer\"><p>Do not keep signing or changing the record as though nothing has changed. An estate, representative, court process or insolvency rule may affect who has authority and what can be agreed. Preserve the records, contact Chipkie about account access and obtain independent legal advice.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-o05\" aria-label=\"Link to answer: What if someone dies, separates, becomes insolvent or loses capacity?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"data-and-privacy\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-P\" aria-labelledby=\"heading-P\"><h2 id=\"heading-P\">Account, privacy and security<\/h2><p class=\"ck-faq-count\">9 questions<\/p><details class=\"ck-faq-item\" id=\"faq-p01\" data-faq-id=\"P01\"><summary>How do I reset my password?<\/summary><div class=\"ck-faq-answer\"><p>Use Forgot password on the sign-in page and follow the message sent to your account email. If you normally use Google, Facebook or Apple, use the same sign-in method and manage that provider\u2019s security too. Never send your password or verification code to support.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p01\" aria-label=\"Link to answer: How do I reset my password?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p02\" data-faq-id=\"P02\"><summary>Can I change my email or address?<\/summary><div class=\"ck-faq-answer\"><p>Use your profile to update your details and complete any email-change confirmation requested. Changing a profile does not necessarily rewrite an already signed document. Check that document separately and contact support when a correction is needed.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p02\" aria-label=\"Link to answer: Can I change my email or address?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p03\" data-faq-id=\"P03\"><summary>What should I do if I think my account has been accessed?<\/summary><div class=\"ck-faq-answer\"><p>Secure your email and sign-in provider, reset your Chipkie password where applicable, and contact <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> promptly. Do not approve unexpected payments, loan changes or signatures. Include the affected loan reference, but never send passwords, full card details or personal signing links.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p03\" aria-label=\"Link to answer: What should I do if I think my account has been accessed?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p04\" data-faq-id=\"P04\"><summary>Who can see my loan and receipts?<\/summary><div class=\"ck-faq-answer\"><p>Your loan and receipts are restricted to authorised access. Repayment-record verification is different: someone with the relevant verification code can view the public record. Support staff and service providers may process information to operate the service. Read the regional privacy policy for the uses and disclosures.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p04\" aria-label=\"Link to answer: Who can see my loan and receipts?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p05\" data-faq-id=\"P05\"><summary>Does Chipkie process card details or use external providers?<\/summary><div class=\"ck-faq-answer\"><p>Chipkie uses Stripe for relevant payment services and SignWell for electronic documents. Other operational providers may also process information as described in the privacy policy. Use the secure provider screens; never put card details in a support email or loan note.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p05\" aria-label=\"Link to answer: Does Chipkie process card details or use external providers?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p06\" data-faq-id=\"P06\"><summary>How is my information used?<\/summary><div class=\"ck-faq-answer\"><p>Read the privacy policy for your region before sharing personal or financial records. Loan administration, document services, communications, support and any analytics or optional tools should be described accurately there. Do not assume data is used only for a single purpose or that all records disappear when an account closes.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p06\" aria-label=\"Link to answer: How is my information used?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p07\" data-faq-id=\"P07\"><summary>How do I close my account?<\/summary><div class=\"ck-faq-answer\"><p>Start from your profile\u2019s account-closure option and complete the required confirmation, or contact support for help. Download records you need beforehand and consider any live loans. Account closure can end tracking for those loans and affect your access; it is not the same as simply archiving one item.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p07\" aria-label=\"Link to answer: How do I close my account?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p08\" data-faq-id=\"P08\"><summary>Does deleting my account cancel what I owe?<\/summary><div class=\"ck-faq-answer\"><p>No. Closing your account does not forgive a debt. Pending loans are rejected and running loans end on Chipkie, while the other person retains relevant records. Any obligations outside the platform still need to be resolved appropriately.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p08\" aria-label=\"Link to answer: Does deleting my account cancel what I owe?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-p09\" data-faq-id=\"P09\"><summary>Will closing my account delete the other person\u2019s evidence?<\/summary><div class=\"ck-faq-answer\"><p>No. The closure flow is designed to preserve the remaining party\u2019s loan history and signed-document evidence. Some information is anonymised or erased, while records needed for the shared loan can remain. Consult the privacy policy for retention details and request help with a specific privacy concern.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-p09\" aria-label=\"Link to answer: Will closing my account delete the other person\u2019s evidence?\">Link to this answer<\/a><\/div><\/details><\/section><span id=\"support\" aria-hidden=\"true\"><\/span><section class=\"ck-faq-section\" id=\"section-Q\" aria-labelledby=\"heading-Q\"><h2 id=\"heading-Q\">Apps, referrals and getting help<\/h2><p class=\"ck-faq-count\">8 questions<\/p><details class=\"ck-faq-item\" id=\"faq-q01\" data-faq-id=\"Q01\"><summary>Is there a mobile app?<\/summary><div class=\"ck-faq-answer\"><p>You can use Chipkie in your web browser with your existing account. Visit <a href=\"https:\/\/my.chipkie.com\/app\">the official app page<\/a> for the current iPhone and Android options. If a store option is not available, continue with the web app or contact us about access. Only install an official Chipkie release.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q01\" aria-label=\"Link to answer: Is there a mobile app?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q02\" data-faq-id=\"Q02\"><summary>Can I use the web and mobile versions with the same account?<\/summary><div class=\"ck-faq-answer\"><p>Use the same account and sign-in method so you reach the same loan records. Device-specific features such as push notifications, camera access or a biometric lock depend on your app and permissions. Do not assume every web and mobile screen is identical.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q02\" aria-label=\"Link to answer: Can I use the web and mobile versions with the same account?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q03\" data-faq-id=\"Q03\"><summary>Do Face ID or fingerprint settings replace document signatures?<\/summary><div class=\"ck-faq-answer\"><p>No. A device or app lock helps control access to that device; it is not the same as consenting to loan terms or completing your document-signing action. Keep the device secure and review each signature request separately.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q03\" aria-label=\"Link to answer: Do Face ID or fingerprint settings replace document signatures?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q04\" data-faq-id=\"Q04\"><summary>Does Chipkie have a refer-a-friend programme?<\/summary><div class=\"ck-faq-answer\"><p>When a referral offer is available, the in-app referral page shows how to share Chipkie, the qualifying conditions and any reward balance. Check that current offer before inviting someone; rewards can change and should not be assumed to be cash or unlimited free documents.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q04\" aria-label=\"Link to answer: Does Chipkie have a refer-a-friend programme?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q05\" data-faq-id=\"Q05\"><summary>How do I suggest a new feature?<\/summary><div class=\"ck-faq-answer\"><p>Use the feature-request area if it is available in your account, or email <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a>. Check existing suggestions before submitting the same idea. A request or vote is useful feedback, not a promise that the feature will be built by a particular date.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q05\" aria-label=\"Link to answer: How do I suggest a new feature?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q06\" data-faq-id=\"Q06\"><summary>How do I contact support, and what should I include?<\/summary><div class=\"ck-faq-answer\"><p>Email <a href=\"mailto:hello@chipkie.com\">hello@chipkie.com<\/a> with your account email, loan reference, the action you were trying to take and a screenshot of any error. For a purchase issue, include the receipt reference. Leave out passwords, full card numbers, unnecessary bank information and private signing links.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q06\" aria-label=\"Link to answer: How do I contact support, and what should I include?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q07\" data-faq-id=\"Q07\"><summary>A button or document is missing. What should I check?<\/summary><div class=\"ck-faq-answer\"><p>Check that you are signed into the correct account and loan, that your role permits the action and that another document or arrangement is not already underway. Availability can depend on the market, loan history, purchase and current settings. Send support the displayed reason rather than creating another loan to work around it.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q07\" aria-label=\"Link to answer: A button or document is missing. What should I check?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-q08\" data-faq-id=\"Q08\"><summary>What should I do if the record does not match reality?<\/summary><div class=\"ck-faq-answer\"><p>Stop before signing, confirming or closing anything else. Compare the loan and payment history with your original agreement and bank records, then contact the other party and support with the specific discrepancy. An inaccurate record should be corrected transparently, not hidden with a second inconsistent transaction.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-q08\" aria-label=\"Link to answer: What should I do if the record does not match reality?\">Link to this answer<\/a><\/div><\/details><\/section><section class=\"ck-faq-section\" id=\"section-UK01\" aria-labelledby=\"heading-UK01\"><h2 id=\"heading-UK01\">UK interest, tax and local law<\/h2><p class=\"ck-faq-count\">4 questions<\/p><details class=\"ck-faq-item\" id=\"faq-uk01\" data-faq-id=\"UK01\"><summary>Do all UK loans use England and Wales law?<\/summary><div class=\"ck-faq-answer\"><p>Check the governing law printed on your document. England and Wales, Scotland and Northern Ireland have different legal systems, so a generic UK label does not establish the right execution or enforcement rules. Enter your location accurately and get advice for the relevant jurisdiction.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-uk01\" aria-label=\"Link to answer: Do all UK loans use England and Wales law?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-uk02\" data-faq-id=\"UK02\"><summary>Can forgiving a UK family loan count as a gift?<\/summary><div class=\"ck-faq-answer\"><p>Yes, a loan write-off can be relevant to gifting and inheritance-tax analysis. Legal effectiveness matters too: HMRC distinguishes a valid release from merely expressing an intention not to insist on repayment. Scottish rules can differ. Get advice before relying on a free app closure for estate planning.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-uk02\" aria-label=\"Link to answer: Can forgiving a UK family loan count as a gift?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-uk03\" data-faq-id=\"UK03\"><summary>Is interest I receive covered by the Personal Savings Allowance?<\/summary><div class=\"ck-faq-answer\"><p>It may be relevant, but your tax position depends on the nature of the income, your circumstances and current allowances. Keep an accurate record and check HMRC or a tax adviser. Do not assume a Chipkie statement means there is nothing to report.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-uk03\" aria-label=\"Link to answer: Is interest I receive covered by the Personal Savings Allowance?\">Link to this answer<\/a><\/div><\/details><details class=\"ck-faq-item\" id=\"faq-uk04\" data-faq-id=\"UK04\"><summary>Does Chipkie support automatic repayments in the UK?<\/summary><div class=\"ck-faq-answer\"><p>The Australian Automated Payments subscription is not offered on UK loans. Pay the lender directly using your agreed method, then record and confirm the payment. Buying a document does not set up a bank standing order for you.<\/p><a class=\"ck-faq-permalink\" href=\"#faq-uk04\" aria-label=\"Link to answer: Does Chipkie support automatic repayments in the UK?\">Link to this answer<\/a><\/div><\/details><\/section><p class=\"ck-faq-note\"><strong>Official guidance:<\/strong> <a href=\"https:\/\/www.gov.uk\/hmrc-internal-manuals\/inheritance-tax-manual\/ihtm19110\" target=\"_blank\" rel=\"noopener\">HMRC: releasing a loan<\/a> \u00b7 <a href=\"https:\/\/www.gov.uk\/apply-tax-free-interest-on-savings\" target=\"_blank\" rel=\"noopener\">HMRC: savings interest<\/a> \u00b7 <a href=\"https:\/\/lawcom.gov.uk\/project\/electronic-execution-of-documents\/\" target=\"_blank\" rel=\"noopener\">Law Commission: electronic signatures and witnessing in England and Wales<\/a>. These sources provide general information, not a decision about your individual circumstances.<\/p><aside class=\"ck-faq-cta\"><h2>Still have a question?<\/h2><p>Email our friendly team with your loan reference and what you need help with. Please keep passwords, full card details and private signing links out of your message.<\/p><div class=\"ck-faq-cta-links\"><a href=\"mailto:hello@chipkie.com\">Email hello@chipkie.com<\/a><a href=\"https:\/\/my.chipkie.com\/loans\/create\">Create a loan<\/a><a href=\"https:\/\/my.chipkie.com\/app\">Official app options<\/a><\/div><\/aside><p class=\"ck-faq-note\">This help explains Chipkie\u2019s features, not your individual legal, tax or financial position. Read your documents and obtain independent advice where needed. <a href=\"https:\/\/chipkie.com\/uk\/privacy-policy\/\">Privacy policy<\/a> \u00b7 <a href=\"https:\/\/chipkie.com\/uk\/terms-conditions\/\">Terms and conditions<\/a><\/p><pre id=\"ck-faq-qa-results\" class=\"ck-faq-qa\" hidden><\/pre><\/div><script>(function(){\n'use strict';\nfunction initialise(root){\n if(!root || root.dataset.ready==='true')return;\n var input=root.querySelector('#ck-faq-search'),items=Array.from(root.querySelectorAll('details[data-faq-id]')),sections=Array.from(root.querySelectorAll('.ck-faq-section'));\n var counter=root.querySelector('#ck-faq-results'),empty=root.querySelector('#ck-faq-empty'),saved=null;\n function norm(s){return String(s||'').normalize('NFKD').replace(\/[\\u0300-\\u036f]\/g,'').toLowerCase().replace(\/[\u2019']\/g,'').replace(\/\\b(?:forgiven|forgiving|forgiveness|waive|waiver|write[ -]?off)\\b\/g,'forgive').replace(\/\\b(?:settled|settling|settlement)\\b\/g,'settle').replace(\/\\b(?:deeds)\\b\/g,'deed').replace(\/\\s+\/g,' ').trim();}\n var texts=items.map(function(d){return norm(d.querySelector('summary').textContent+' '+d.querySelector('.ck-faq-answer').textContent);});\n function filter(){\n  var q=norm(input.value.slice(0,200)).split('deed of release').join('release'),words=q.split(' ').filter(Boolean).slice(0,20);\n  if(words.length && saved===null)saved=new Map(items.map(function(d){return[d.id,d.open];}));\n  var count=0;\n  items.forEach(function(d,i){var yes=words.every(function(w){return texts[i].indexOf(w)!==-1;});d.hidden=!yes;if(yes)count++;if(words.length){d.open=yes;}else if(saved){d.open=!!saved.get(d.id);}});\n  sections.forEach(function(s){s.hidden=!Array.from(s.querySelectorAll('details[data-faq-id]')).some(function(d){return !d.hidden;});});\n  counter.textContent=words.length?'Showing '+count+' of '+items.length+' questions':'Showing all '+items.length+' questions';empty.hidden=count!==0;\n  if(!words.length)saved=null;\n  return count;\n }\n function clear(focus){input.value='';filter();if(focus)input.focus();}\n input.addEventListener('input',filter);\n input.addEventListener('keydown',function(e){if(e.key==='Escape'){e.preventDefault();clear(true);}});\n root.querySelector('[data-faq-clear]').addEventListener('click',function(){clear(true);});\n root.querySelector('[data-faq-expand]').addEventListener('click',function(){items.forEach(function(d){if(!d.hidden)d.open=true;});});\n root.querySelector('[data-faq-collapse]').addEventListener('click',function(){items.forEach(function(d){if(!d.hidden)d.open=false;});});\n function openHash(){var id;try{id=decodeURIComponent(location.hash.slice(1));}catch(e){return;}var target=document.getElementById(id);if(!target || !root.contains(target))return;clear(false);if(target.matches('details[data-faq-id]')){target.open=true;target.querySelector('summary').focus({preventScroll:true});}target.scrollIntoView({block:'start',behavior:'auto'});}\n window.addEventListener('hashchange',openHash);root.addEventListener('click',function(e){var a=e.target.closest('a');if(!a||!root.contains(a))return;var href=a.getAttribute('href')||'';if(href.charAt(0)==='#'){clear(false);requestAnimationFrame(openHash);}});\n root.querySelectorAll('[data-faq-js]').forEach(function(e){e.hidden=false;});root.dataset.ready='true';filter();if(location.hash)openHash();\n \/\/ Optional FAQ self-check; no application records are changed.\n if(new URLSearchParams(location.search).get('ck_faq_qa')==='1'){\n  var results=[];function check(n,ok,detail){results.push({test:n,pass:!!ok,detail:detail||''});}\n  check('expected-question-count',items.length===Number(root.dataset.total),String(items.length));\n  var ids=Array.from(root.querySelectorAll('[id]')).map(function(e){return e.id;});check('unique-ids',new Set(ids).size===ids.length);\n  input.value='forgiveness';input.dispatchEvent(new Event('input',{bubbles:true}));check('forgiveness-search',!root.querySelector('#faq-k02').hidden);\n  root.querySelector('[data-faq-expand]').click();check('expand-visible',items.filter(function(d){return!d.hidden;}).every(function(d){return d.open;}));\n  root.querySelector('[data-faq-collapse]').click();check('collapse-visible',items.filter(function(d){return!d.hidden;}).every(function(d){return!d.open;}));\n  input.value='zzzz-no-question-zzzz';input.dispatchEvent(new Event('input',{bubbles:true}));check('empty-state',!empty.hidden && items.every(function(d){return d.hidden;}));\n  root.querySelector('[data-faq-clear]').click();check('clear-restores-all',items.every(function(d){return !d.hidden;}) && empty.hidden);\n  input.value='<img src=x onerror=alert(1)>';input.dispatchEvent(new Event('input',{bubbles:true}));check('search-does-not-inject-html',!counter.querySelector('img'));clear(false);\n  check('published-copy',root.textContent.indexOf('Draft for review')===-1);\n  check('no-horizontal-overflow',document.documentElement.scrollWidth<=document.documentElement.clientWidth+1,document.documentElement.scrollWidth+'\/'+document.documentElement.clientWidth);\n  var out=root.querySelector('#ck-faq-qa-results');out.hidden=false;out.textContent=JSON.stringify({market:root.dataset.market,viewport:{width:window.innerWidth,height:window.innerHeight},results:results},null,2);\n }\n}\nif(document.readyState==='loading')document.addEventListener('DOMContentLoaded',function(){initialise(document.getElementById('ck-faq-library'));});else initialise(document.getElementById('ck-faq-library'));\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chipkie help \u00b7 United Kingdom Chipkie Loan FAQs Straight answers for lending, borrowing and keeping repayments on track \u2014 without the awkwardness. Updated 9 September 2026. Choose a topic or search for the help you need. Search the Chipkie FAQsClear Choose a section below and open an answer. Search needs JavaScript, but all answers are &#8230; <a title=\"Chipkie Loan FAQs\" class=\"read-more\" href=\"https:\/\/chipkie.com\/uk\/faqs\/\" aria-label=\"Read more about Chipkie Loan FAQs\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-419","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/comments?post=419"}],"version-history":[{"count":114,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419\/revisions"}],"predecessor-version":[{"id":3736,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419\/revisions\/3736"}],"wp:attachment":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/media?parent=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}