{"id":419,"date":"2023-08-07T17:01:42","date_gmt":"2023-08-07T07:01:42","guid":{"rendered":"https:\/\/chipkie.com\/?page_id=419"},"modified":"2026-08-10T22:50:33","modified_gmt":"2026-08-10T12:50:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chipkie.com\/uk\/faqs\/","title":{"rendered":"Chipkie Loan FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"419\" class=\"elementor elementor-419\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8492762 e-flex e-con-boxed e-con e-parent\" data-id=\"8492762\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caaa0eb elementor-widget elementor-widget-html\" data-id=\"caaa0eb\" data-element_type=\"widget\" data-e-type=\"widget\" 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40px),1120px);margin-left:auto;margin-right:auto}.ck-faq-tools{margin-top:26px}@keyframes ck-faq-float-left{0%,100%{transform:translate3d(0,0,0)}50%{transform:translate3d(0,-6px,0)}}@keyframes ck-faq-float-right{0%,100%{transform:translate3d(0,0,0)}50%{transform:translate3d(8px,0,0)}}\n@media(min-width:1025px){.ck-faq-hero{margin-top:-10px}}@media(max-width:1024px){.ck-faq-art{display:none}}\n@media(max-width:640px){.ck-faq-hero{width:100%;min-height:430px;margin-left:0;padding:48px 20px 54px;background-position:center bottom}.ck-faq-hero h1{font-size:clamp(2.35rem,12vw,3rem)}.ck-faq-hero-inner>p:not(.ck-faq-eyebrow){font-size:1rem;line-height:1.5}.ck-faq-search-wrap{display:block;margin-top:24px}.ck-faq-tools,.ck-faq-nav,.ck-faq-section,.ck-faq-empty,.ck-faq-cta{width:calc(100% - 24px)}.ck-faq-section{border-radius:20px}.ck-faq-section-head{display:block}.ck-faq-count{display:inline-block;margin-top:12px}.ck-faq-item summary{padding:14px;font-size:.97rem}.ck-faq-answer{padding:0 14px 18px}.ck-faq-tools{align-items:flex-start}}\n@media(prefers-reduced-motion:reduce){.ck-faq-shell *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}\n<\/style>\n<div class=\"ck-faq-shell\" data-ck-faq>\n  <header class=\"ck-faq-hero\">\n    <div class=\"ck-faq-art ck-faq-art-left\" aria-hidden=\"true\"><\/div>\n    <div class=\"ck-faq-art ck-faq-art-right\" aria-hidden=\"true\"><\/div>\n    <div class=\"ck-faq-hero-inner\">\n    <p class=\"ck-faq-eyebrow\">Chipkie help \u00b7 United Kingdom<\/p>\n      <h1>Chipkie Loan FAQs<\/h1>\n    <p>Straight answers for lending, borrowing and keeping repayments on track \u2014 without the awkwardness.<\/p>\n    <div class=\"ck-faq-search-wrap\">\n      <label for=\"ck-faq-search\">Search the Chipkie FAQs<\/label>\n      <input class=\"ck-faq-search\" id=\"ck-faq-search\" type=\"search\" inputmode=\"search\" autocomplete=\"off\" placeholder=\"What can we help with?\">\n      <button class=\"ck-faq-clear\" type=\"button\" aria-label=\"Clear FAQ search\" hidden>\u00d7<\/button>\n    <\/div>\n    <\/div>\n  <\/header>\n  <div class=\"ck-faq-tools\">\n    <div class=\"ck-faq-results\" aria-live=\"polite\">Showing all 52 questions<\/div>\n    <div class=\"ck-faq-actions\">\n      <button type=\"button\" data-faq-expand>Expand all<\/button>\n      <button type=\"button\" data-faq-collapse>Close all<\/button>\n    <\/div>\n  <\/div>\n  <nav class=\"ck-faq-nav\" aria-label=\"FAQ sections\"><a href=\"#about-chipkie\">About Chipkie<\/a><a href=\"#setting-up-a-loan\">Setting up a loan<\/a><a href=\"#the-loan-contract-and-e-signing\">The loan contract &amp; e-signing<\/a><a href=\"#repayments-and-tracking\">Repayments &amp; tracking<\/a><a href=\"#when-things-don-t-go-to-plan\">When things don't go to plan<\/a><a href=\"#interest-and-taxes-uk\">Interest &amp; taxes (UK)<\/a><a href=\"#data-and-privacy\">Data &amp; privacy<\/a><a href=\"#support\">Support<\/a><\/nav>\n  <div class=\"ck-faq-empty\" role=\"status\">No matching questions. Try a shorter or more general search.<\/div>\n  \n  <section class=\"ck-faq-section\" id=\"about-chipkie\" aria-labelledby=\"about-chipkie-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 1<\/p>\n        <h2 id=\"about-chipkie-title\">About Chipkie<\/h2>\n        <p>What Chipkie is, where it works, and what is included.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">11 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\" open>\n      <summary>\n        <span>What is Chipkie?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Chipkie is an online platform that helps friends and family lend money to each other without the awkwardness. You agree the loan together, Chipkie turns it into a clear repayment schedule, and from then on it tracks every payment, sends the reminders so you don't have to, and keeps a complete, dated record of everything that happens. When you want more certainty, you can add a personalised, e-signed loan agreement for a one-off \u00a33.95.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Why use Chipkie?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Informal loans fail in predictable ways: nothing in writing, fuzzy memories of what was agreed, no shared record of what's been paid, and an awkward conversation nobody wants to start. Chipkie was built around those failures:<\/p><ul><li><strong>Everything is agreed up front<\/strong> \u2014 both people review and confirm the terms before the loan starts, and any later change has to be re-confirmed.<\/li><li><strong>Every payment is mutually confirmed<\/strong> \u2014 one person logs it, the other confirms, so the record is something you both signed off on.<\/li><li><strong>Chipkie sends the reminders, not you<\/strong> \u2014 the platform is the neutral party, which keeps the relationship out of it.<\/li><li><strong>Life happens, and it's built in<\/strong> \u2014 payment holidays, reduced-payment arrangements, and an automatic catch-up when someone comes back from a rough patch.<\/li><li><strong>Endings are handled too<\/strong> \u2014 forgive the balance, settle it, mark it repaid, or issue a verified record of repayment. Loans that just fizzle out are how friendships get damaged.<\/li><\/ul><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Is Chipkie a bank, a lender, or a debt collector?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>No, no, and no. Chipkie never lends money, never holds your money, and takes no cut of the loan \u2014 the money moves between you and your friend or family member exactly as it always would. And Chipkie is not a debt collector: it helps you run the loan well and keeps the record straight, but it will never chase a debt on your behalf. Chipkie also doesn't give legal, tax, or financial advice.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Who can use Chipkie?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Chipkie is available in the <strong>United Kingdom, Australia, and the United States<\/strong>. Both people on a loan need to live in the <strong>same country<\/strong> \u2014 the agreement is written under the borrower's local law, so cross-border loans aren't supported yet. If your country isn't supported, you can join the waitlist while setting up and we'll email you when it is.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What languages does Chipkie support?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>English only for now. If you'd like another language, tell us \u2014 we love feedback and suggestions.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What kinds of loans does Chipkie cater to?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Personal loans between friends and family \u2014 traditionally called informal loans. Within that, almost anything works:<\/p><ul><li><strong>Any size<\/strong> from small favours up to \u00a3999,999.99.<\/li><li><strong>With or without interest<\/strong> \u2014 you choose the rate, and 0% is fine.<\/li><li><strong>Weekly, fortnightly, or monthly<\/strong> repayments, short-term or long-term.<\/li><li>Common uses: helping with a car or moving costs, university expenses, a &quot;bank of mum and dad&quot; boost towards a deposit, clearing an expensive credit card, or backing a family member's small business.<\/li><\/ul><p>Chipkie isn't for businesses lending in the course of business \u2014 it's for people. If we don't support your use case well, contact us.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Is Chipkie free?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes, and the free version is a genuinely complete way to run a loan:<\/p><ul><li>setting up the loan, with both people reviewing and confirming the terms,<\/li><li>the full dashboard \u2014 schedule, progress, what's next, what's overdue,<\/li><li>logging payments (either party) with proof attached, and one-tap confirmation,<\/li><li>automatic reminders, on your own schedule and channel,<\/li><li>payment holidays, reduced-payment arrangements, and automatic catch-up,<\/li><li>ways to end a loan properly \u2014 forgive it, settle it, or close it by agreement,<\/li><li>a <strong>Verified Repayment Record<\/strong> the borrower can share as proof they paid,<\/li><li>downloadable loan summary and full payment-record PDFs,<\/li><li>the notification centre, email updates, and the mobile app.<\/li><\/ul><p>The one paid upgrade in the UK is the <strong>personalised loan contract \u2014 a one-off \u00a33.95 per loan<\/strong>, which formalises the agreement and unlocks the premium toolkit. We recommend it for any loan over \u00a31,000.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What does the loan contract include?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>For a one-off <strong>\u00a33.95<\/strong> (per loan \u2014 there's no subscription), you get the formal agreement plus the premium toolkit for the life of that loan:<\/p><ul><li><strong>A personalised loan agreement<\/strong> \u2014 generated from your exact terms, e-signed by every party, governed by the law of England &amp; Wales, downloadable as a fully executed PDF.<\/li><li><strong>Tax-ready annual statements<\/strong> \u2014 the interest and principal figures you need at tax time, as PDF or CSV, every year the loan runs.<\/li><li><strong>Quarterly statements (&quot;Loan Pulse&quot;)<\/strong> \u2014 a branded statement for any quarter of the loan's life.<\/li><li><strong>Amortisation schedule<\/strong> \u2014 the payment-by-payment interest\/principal split, in-app and as a PDF.<\/li><li><strong>Early-payoff calculator<\/strong> \u2014 what paying extra would actually save.<\/li><li><strong>Receipt scanning (OCR)<\/strong> \u2014 Chipkie reads attached receipts and verifies the amounts, which is what earns Silver and Gold approval tiers.<\/li><li><strong>Court-ready evidence pack<\/strong> \u2014 one PDF bundling the signed agreement, the full payment ledger, every receipt, and the complete audit timeline.<\/li><\/ul><p>Only one of you needs to buy it \u2014 either party can add the contract, and the whole loan gets the benefits.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Does Chipkie handle the money?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>No. You pay each other directly, however you normally would \u2014 bank transfer, standing order, cash \u2014 and Chipkie records and confirms each payment so the ledger always matches reality. The only money Chipkie processes is the one-off contract fee, handled securely by Stripe.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Is there a Chipkie app?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes \u2014 Chipkie runs beautifully in any browser, and native iOS and Android apps are currently <strong>in beta<\/strong>. The app adds push notifications for payments and reminders, camera capture for receipts, and an optional <strong>Face ID \/ fingerprint lock<\/strong> on the app itself. Everything else works identically to the web app. <a href=\"https:\/\/chipkie.com\/uk\/contact\/\">Contact us<\/a> if you'd like to join the beta.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do I make suggestions and requests?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Two ways: use the <strong>feature requests<\/strong> panel inside the app \u2014 you can see and vote on what others have suggested, so good ideas rise \u2014 or email us at <strong>hello@chipkie.com<\/strong>. We love feedback and suggestions.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"setting-up-a-loan\" aria-labelledby=\"setting-up-a-loan-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 2<\/p>\n        <h2 id=\"setting-up-a-loan-title\">Setting up a loan<\/h2>\n        <p>How to create, invite, and agree a loan.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">8 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do I set up an account and create a loan?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Just start the loan \u2014 your account is created along the way through <a href=\"https:\/\/my.chipkie.com\/loans\/create\/\">Create a loan<\/a>. Choose whether you're the lender or the borrower, then either follow the step-by-step form or let Chipkie's guided setup walk you through it conversationally. You can sign in with email, <strong>Google, Facebook, or Apple<\/strong>. Once you've entered the terms and the other person's details, Chipkie emails them an invitation to review and confirm.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What details do I need?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>The shape of the deal and who's involved:<\/p><ul><li>the amount, the interest rate (0% is fine), and whether the money has already changed hands,<\/li><li>the repayment frequency (weekly, fortnightly, or monthly) and start date,<\/li><li>your details \u2014 including your address, which the agreement needs,<\/li><li>the other person's name and email. Don't worry if you don't know everything about them; they fill in their own details when they accept.<\/li><\/ul><p>You'll see a live preview of the repayment amount, the number of payments, and the total repayable before anything is created.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Does Chipkie tell me anything about my interest rate?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes \u2014 as you choose the rate, Chipkie shows plain-English notes for your market. In the UK that means a note on how interest you receive interacts with your <strong>Personal Savings Allowance<\/strong>, and \u2014 if you set 0% \u2014 a prompt to think about whether this is really a loan or a gift, which matters for inheritance tax planning. Guidance only, drawn from published figures; not tax or legal advice, and it never blocks your loan.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Does the other person need a Chipkie account?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes \u2014 a free one, and it takes a minute. They get an emailed invitation with a secure link where they review the loan and either confirm it or propose changes, which come back to you to approve. Nothing goes live until you've both agreed. If they don't respond, Chipkie sends a couple of gentle reminders. Sent it to the wrong address? You can correct their email and re-send while the loan is still pending.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>I've lent to this person before \u2014 do I re-enter everything?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>No. When you set up another loan with someone you've already had one with, Chipkie offers their details so a repeat loan doesn't cost the same effort as a cold start.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can we change the terms after the loan starts?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes. Either of you can propose changes \u2014 the loan re-opens, the other person reviews and confirms, and the schedule is rebuilt. Every version is kept, so there's always a record of what changed and when. If you've signed a contract, the signed document keeps its original terms until you generate and sign a new version.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can more than two people be part of the loan?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes \u2014 a contract can carry up to <strong>four signers<\/strong>: the lender, the borrower, and up to two additional signatories such as a co-borrower, a second lender, or a <strong>guarantor<\/strong>. If the borrower is under 18, a parent or guardian signs as guarantor \u2014 a loan agreement is only binding when signed by an adult.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What if we live in different countries?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Not yet, sorry. Chipkie writes the loan under the borrower's local law, so both people need to live in the same supported country (UK, Australia, or the US). Cross-border support is on the roadmap.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"the-loan-contract-and-e-signing\" aria-labelledby=\"the-loan-contract-and-e-signing-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 3<\/p>\n        <h2 id=\"the-loan-contract-and-e-signing-title\">The loan contract &amp; e-signing<\/h2>\n        <p>What the one-off agreement includes and how signing works.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">5 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Why should I get a contract?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>A contract makes sure everyone is on the same page about what's being borrowed and how it comes back \u2014 and if something goes wrong, it's your proof of the agreement. Courts and mediators care about the same things: a written agreement, a payment record, and dated evidence. The contract gives you the first; Chipkie builds the other two automatically as the loan runs. For anything over \u00a31,000 we think it's the best \u00a33.95 you can spend.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Is the contract legally binding?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>It's designed to be. The agreement is generated from a professionally drafted template, personalised with both parties' names and addresses, the amount, the interest rate and the full repayment schedule, and is governed by the law of <strong>England &amp; Wales<\/strong>. Every party e-signs it, it takes effect when the last person signs, and everyone can download the fully executed PDF. Electronic signatures are recognised for agreements like this, and the template requires no witnessing or notarisation. Chipkie provides the template and the record, not legal advice \u2014 if your situation is complex, have a solicitor review it.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How does signing work?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Once the contract is purchased, Chipkie generates the document and each signer gets their own secure signing link \u2014 a minute's work from any device, no printing or scanning. The contract page shows live progress (who's signed, who hasn't), and if someone is dragging their feet you can re-send the signing request yourself. When everyone has signed, both parties are notified and the executed PDF is stored with the loan.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What's actually in the contract?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>The parties' full names and addresses (set out in Schedule 1), the loan amount, the interest rate, the number, frequency and amount of repayments, the first and last payment dates, when the money changed hands, and the governing law. Your exact loan, not a generic form.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What happens to the contract if our loan changes?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Everyday flexing \u2014 an approved payment holiday or reduced-payment arrangement \u2014 doesn't invalidate anything: the signed contract keeps its original schedule and Chipkie's audit trail is the reliable record of what you agreed along the way. If the terms genuinely drift from what was signed, Chipkie prompts you to <strong>re-contract<\/strong>: a new version is generated with the current terms and signed fresh, and the superseded version is kept for your records. Each new version is a new \u00a33.95 purchase.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"repayments-and-tracking\" aria-labelledby=\"repayments-and-tracking-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 4<\/p>\n        <h2 id=\"repayments-and-tracking-title\">Repayments &amp; tracking<\/h2>\n        <p>Logging payments, evidence, statements, and reminders.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">10 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do repayments work?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>The borrower pays the lender directly, as usual \u2014 then it gets logged in Chipkie and confirmed by the other person:<\/p><ul><li><strong>The borrower logs it<\/strong> with <strong>Lodge a Payment<\/strong>, optionally attaching proof; the lender confirms with one tap, straight from the email, no login needed.<\/li><li><strong>Or the lender logs it<\/strong> with <strong>record a payment received<\/strong> \u2014 useful when the money has landed and the borrower hasn't got to it. The borrower then gets a one-tap &quot;yes, that's right&quot; acknowledgement.<\/li><\/ul><p>Either way the schedule, balance and history update for both of you, and there's never an argument about what's been paid.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do I log a payment?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>In your dashboard, tap <strong>Lodge a Payment<\/strong>, enter the amount (anything from a part-payment up to the outstanding balance), attach proof if you have it, and send. Once confirmed, your loan updates. If you pay more than one instalment's worth, the surplus automatically flows into the next instalments.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can I attach proof of payment?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes, free on every loan. Attach the bank receipt or transfer screenshot when you log the payment \u2014 and the lender can add their own &quot;funds received&quot; proof too. Attachments lock once the payment is confirmed, and each is fingerprinted with a checksum, which is what makes the record hold up as evidence later.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What are the Chipkie Approval tiers (Bronze, Silver, Gold)?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Every confirmed payment earns a medal showing how well it's evidenced:<\/p><ul><li>\ud83e\udd49 <strong>Bronze<\/strong> \u2014 confirmed manually by the other party.<\/li><li>\ud83e\udd48 <strong>Silver<\/strong> \u2014 the borrower attached their &quot;funds sent&quot; receipt and Chipkie's receipt scanning verified the amount matches, to the penny.<\/li><li>\ud83e\udd47 <strong>Gold<\/strong> \u2014 the lender also attached their &quot;funds received&quot; receipt and the two cross-match.<\/li><\/ul><p>Medals appear on every payment in your history and in your exported records, so the more evidence you attach, the stronger your record becomes. Silver and Gold need receipt scanning, part of the premium toolkit.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What is receipt scanning (OCR)?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>On contracted loans, Chipkie automatically reads attached receipts \u2014 amount, date, reference \u2014 and checks them against the logged payment in the background. No extra steps: the lender simply sees &quot;\u2713 receipt matched&quot; when confirming, and the payment earns its tier.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can I pay the loan off early, or pay extra?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Absolutely \u2014 pay any amount up to the outstanding balance whenever you like, with no early-payoff penalty unless you agreed one between yourselves. On contracted loans the <strong>early-payoff calculator<\/strong> shows what extra payments would do: set a recurring extra or a one-off lump sum and see the interest saved, the new payoff date, and how many payments you'd skip \u2014 then log the extra payment right from there.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How is interest calculated?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>The way banks do it: <strong>reducing balance (amortised)<\/strong>. Each repayment is the same amount; early on more of it is interest, later more is principal, and the balance lands on exactly zero at the final payment. Interest-free loans are simply the amount split evenly. You see the total repayable before you confirm.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What statements and records can I download?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Open <strong>View My Loans<\/strong> and click into any loan for the full schedule, every confirmed payment with its approval medal, and the running balance. Downloads:<\/p><ul><li><strong>Loan summary PDF<\/strong> \u2014 a one-page overview (free),<\/li><li><strong>Payment record PDF<\/strong> \u2014 the complete dated ledger (free),<\/li><li><strong>Verified Repayment Record<\/strong> \u2014 the borrower's shareable proof of repayment (free \u2014 see below),<\/li><li><strong>Amortisation schedule PDF<\/strong>, <strong>quarterly statements<\/strong>, and <strong>tax-ready statements (PDF\/CSV)<\/strong> \u2014 with the premium toolkit,<\/li><li><strong>Court-ready evidence pack<\/strong> \u2014 the everything-bundle, if it ever comes to that.<\/li><\/ul><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What is a Verified Repayment Record?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>A free, shareable certificate proving the borrower has been paying. The borrower issues it themselves from the loan; it carries Chipkie's name, a summary of their repayment history, and a unique code. Anyone they show it to \u2014 a landlord, a broker, a family member \u2014 can <strong>verify it on Chipkie's website with no account<\/strong>, which is what makes it credible rather than just a PDF someone typed.<\/p><p>It can be issued when the loan is <strong>fully repaid<\/strong>, or while it's <strong>running and up to date<\/strong>, and needs at least one confirmed repayment. A loan that's behind can't issue one until it's caught up \u2014 that's exactly what makes it worth something. The record is dated from when the borrower actually paid, not when the lender got round to confirming.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What reminders will we get?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Chipkie handles the calendar so neither of you has to:<\/p><ul><li><strong>Borrowers<\/strong> get upcoming-payment reminders \u2014 you choose the timing (two days before, the morning it's due, or both) and the channel (email, in-app, push, or a combination) in your profile.<\/li><li><strong>Lenders<\/strong> get notified when a payment is logged, plus a nudge if one is waiting on their confirmation.<\/li><li>Both of you are kept in the loop on everything else \u2014 confirmations, holidays, arrangements and milestones.<\/li><\/ul><p>There are quiet hours, so Chipkie won't buzz you in the middle of the night. And if the borrower's gone quiet, the lender can tap <strong>send a friendly reminder<\/strong> \u2014 Chipkie sends it as the neutral party, so it doesn't have to come from you.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"when-things-don-t-go-to-plan\" aria-labelledby=\"when-things-don-t-go-to-plan-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 5<\/p>\n        <h2 id=\"when-things-don-t-go-to-plan-title\">When things don't go to plan<\/h2>\n        <p>Flexible options when repayments get difficult.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">6 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What happens if I miss a repayment?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Nothing scary \u2014 no late fees, no credit-reference reporting, no collectors. A payment counts as overdue the day after it was due, and Chipkie tells both of you so nobody is guessing. If more are missed the reminders step up gradually (three of them, spaced to your payment schedule), and if the loan keeps slipping it's <strong>paused<\/strong>: reminders stop and the loan waits quietly. Any confirmed payment \u2014 or either of you choosing to re-engage \u2014 brings it back.<\/p><p>If money is tight, don't go quiet: request a <strong>payment holiday<\/strong> or a <strong>reduced-payment arrangement<\/strong>. While either is active you won't be chased at all.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What happens when a paused loan starts up again?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>This is one of Chipkie's best touches. While a loan is paused the schedule keeps running, so instalments quietly fall overdue \u2014 meaning someone coming back after a long pause used to face the whole pile at once. Instead, Chipkie automatically <strong>re-issues the instalments that fell due during the pause at the end of the schedule<\/strong>, so there's somewhere sensible to start paying again.<\/p><p>Nothing is forgiven and nothing is added: the total, the balance and the payoff figure are identical \u2014 only the dates move. Arrears from <em>before<\/em> the pause stay where they are. The lender is told what happened and can undo it if they'd rather not.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can I request a payment holiday?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes. From the loan, tap <strong>Request a Holiday<\/strong>, choose which payment it starts from and the length \u2014 a week, a fortnight, or a month \u2014 and add a short note. The lender is notified and approves or declines. Once approved, the skipped payments move to the <strong>end<\/strong> of the loan (the total repayable doesn't change, the loan just finishes later) and no overdue notices go out during the break. You'll get a heads-up a few days before repayments resume.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What if I can only afford smaller payments for a while?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Ask for a <strong>reduced-payment arrangement<\/strong>:<\/p><ul><li><strong>One-off<\/strong> \u2014 covers a single cycle; the shortfall becomes one extra instalment at the end of the loan.<\/li><li><strong>Ongoing<\/strong> \u2014 open-ended smaller payments, with the lender asked every three months whether to continue.<\/li><\/ul><p>The lender approves either, and while one is active the borrower is never sent overdue reminders. On contracted loans, arrangements are one-off only \u2014 an open-ended change can't be squared with a signed agreement.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>The person I loaned money to isn't paying me back.<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Chipkie gives you a ladder, so you're never stuck between &quot;do nothing&quot; and &quot;see you in court&quot;:<\/p><ol><li><strong>Automatic reminders<\/strong> have already been going to both of you.<\/li><li><strong>Awkward Chats<\/strong> \u2014 Chipkie drafts the hard messages for you, pitched for the situation (a light &quot;did this slip by?&quot; first, firmer later) and sends them on your behalf once you approve each one. You never have to find the words, and they don't come from your number.<\/li><li><strong>The hand-off<\/strong> \u2014 if payments keep being missed after the full ladder, Chipkie is honest about its limits: we are not a debt collector and won't pretend to be. Instead you get what you'd need to take it further: the <strong>court-ready evidence pack<\/strong> \u2014 signed agreement, full payment ledger with approval tiers, every receipt with its checksum, and the complete dated timeline \u2014 plus a <strong>Letter Before Action template<\/strong> prepared in the style the Pre-Action Protocol for Debt Claims expects, with the standard 30-day response window.<\/li><\/ol><p>Many people find the letter alone resolves it; otherwise it's precisely what the small-claims track (Money Claim Online) or a solicitor will ask for. The evidence pack and letter are part of the premium toolkit and need a signed contract \u2014 without one there's no enforceable agreement to demand under, which is a good reason to add the contract early. None of this is legal advice.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Can I forgive the loan, or end it early?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes, and it's free. A lender can end a live loan three ways:<\/p><ul><li><strong>Forgive it<\/strong> \u2014 you're writing off what's left.<\/li><li><strong>Settled outside Chipkie<\/strong> \u2014 they squared up some other way.<\/li><li><strong>Close by agreement<\/strong> \u2014 you've both simply agreed it's done.<\/li><\/ul><p>Any remaining instalments are voided, the borrower is notified, and \u2014 crucially \u2014 <strong>Chipkie stops chasing<\/strong>. A loan that's genuinely over should never keep sending reminders, and this is how you tell us. It's recorded in the audit trail so the record shows exactly how the loan ended.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"interest-and-taxes-uk\" aria-labelledby=\"interest-and-taxes-uk-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 6<\/p>\n        <h2 id=\"interest-and-taxes-uk-title\">Interest &amp; taxes (UK)<\/h2>\n        <p>UK-specific information about interest, tax, and record keeping.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">3 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Do we have to charge interest?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>No \u2014 most family loans are interest-free and Chipkie fully supports 0%. There's no requirement to charge interest on a private loan between individuals. If you set 0%, it's worth being clear between yourselves whether this is really a loan or a gift \u2014 the distinction matters for inheritance tax, and Chipkie will prompt you about it as you set the rate.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Do I pay tax on interest I receive?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Interest you earn on a personal loan counts as savings income, even when the borrower is family. Many lenders owe nothing thanks to the <strong>Personal Savings Allowance<\/strong> \u2014 currently \u00a31,000 of savings interest tax-free for basic-rate taxpayers, \u00a3500 for higher-rate and \u00a30 for additional-rate \u2014 but interest above your allowance must be declared to HMRC. The tax-ready statement gives you the exact figure for each tax year. Chipkie doesn't provide tax advice; check with HMRC or your adviser.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>What are the tax-ready statements?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Part of the premium toolkit, for every year of the loan's life. For each UK tax year (<strong>6 April to 5 April<\/strong>) you get a per-loan summary \u2014 opening and closing balances, <strong>interest actually received<\/strong> (the cash-basis figure that matters), principal received, and lifetime totals \u2014 exportable as a branded PDF or CSV from <strong>My Loans \u2192 Export Tax Summary<\/strong>, with the relevant UK notes included. Lenders see interest income; borrowers see interest paid.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"data-and-privacy\" aria-labelledby=\"data-and-privacy-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 7<\/p>\n        <h2 id=\"data-and-privacy-title\">Data &amp; privacy<\/h2>\n        <p>How Chipkie handles and protects your information.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">4 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Does Chipkie have a privacy policy?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes \u2014 the <a href=\"https:\/\/chipkie.com\/uk\/privacy-policy\/\">privacy policy is here<\/a> and the <a href=\"https:\/\/chipkie.com\/uk\/terms-conditions\/\">terms and conditions are here<\/a>.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>Is my data secure?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Yes, and by design Chipkie holds less than you might think: card payments are processed by <strong>Stripe<\/strong> (card details never touch Chipkie's servers), e-signatures are handled by <strong>SignWell<\/strong>, receipts live in private storage served only to the people on that loan, and the email links that let you confirm things without logging in are cryptographically signed and time-limited. On the mobile app you can add a <strong>Face ID \/ fingerprint lock<\/strong>. Account data is hosted securely by Chipkie Pty Ltd in Australia \u2014 details in the privacy policy.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do you use my data?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>To run your loans \u2014 that's it. We don't sell your data. The specifics are in the <a href=\"https:\/\/chipkie.com\/uk\/privacy-policy\/\">privacy policy<\/a> and <a href=\"https:\/\/chipkie.com\/uk\/terms-conditions\/\">terms and conditions<\/a>.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>I'd like to opt out of email communication.<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Every Chipkie email has an unsubscribe link at the bottom \u2014 one click and marketing-style updates stop; most email apps can also do it for you from the message header. You can fine-tune what you receive from the email-preferences link. Essential account emails (password resets, email verification) are always delivered, otherwise you could never recover your account. Still stuck? Email <strong>hello@chipkie.com<\/strong>.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <section class=\"ck-faq-section\" id=\"support\" aria-labelledby=\"support-title\">\n    <div class=\"ck-faq-section-head\">\n      <div>\n        <p class=\"ck-faq-kicker\">Section 8<\/p>\n        <h2 id=\"support-title\">Support<\/h2>\n        <p>Account, email, and contact help.<\/p>\n      <\/div>\n      <span class=\"ck-faq-count\">5 questions<\/span>\n    <\/div>\n    <div class=\"ck-faq-list\">\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How can I reset my password?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Reset it using <a href=\"https:\/\/my.chipkie.com\/forgot-password\">Forgot password<\/a>. If you signed up with Google, Facebook or Apple, just use that button to sign back in.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>I'm worried someone has accessed my account.<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Reset your password immediately using the link above, then email <strong>hello@chipkie.com<\/strong> and we'll investigate.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>I'm not getting any emails.<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Check your junk or spam folder and mark Chipkie as safe \u2014 adding our sending address to your contacts helps. Still nothing? Email <strong>hello@chipkie.com<\/strong>.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How can I get in contact with customer service?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>Email <strong>hello@chipkie.com<\/strong> \u2014 we're a small team and we read everything.<\/p><\/div>\n    <\/details>\n    <details class=\"ck-faq-item\">\n      <summary>\n        <span>How do I close my account?<\/span>\n        <span class=\"ck-faq-icon\" aria-hidden=\"true\"><\/span>\n      <\/summary>\n      <div class=\"ck-faq-answer\"><p>You can delete your account from your profile, or email <strong>hello@chipkie.com<\/strong> and we'll take care of it. If you're part of a live loan, get in touch \u2014 we'll make sure the other person's records stay intact.<\/p><\/div>\n    <\/details>\n    <\/div>\n  <\/section>\n  <aside class=\"ck-faq-cta\">\n    <h2>Still have a question?<\/h2>\n    <p>Email our small, friendly team and we will point you in the right direction.<\/p>\n    <a href=\"mailto:hello@chipkie.com\">Email hello@chipkie.com<\/a>\n  <\/aside>\n<\/div>\n<script>\n(function(){\n  const root=document.querySelector('[data-ck-faq]');\n  if(!root||root.dataset.enhanced)return;\n  root.dataset.enhanced='1';\n  const input=root.querySelector('.ck-faq-search');\n  const clear=root.querySelector('.ck-faq-clear');\n  const result=root.querySelector('.ck-faq-results');\n  const empty=root.querySelector('.ck-faq-empty');\n  const items=[...root.querySelectorAll('.ck-faq-item')];\n  const sections=[...root.querySelectorAll('.ck-faq-section')];\n  const total=items.length;\n  function filter(){\n    const query=input.value.trim().toLowerCase();\n    let shown=0;\n    clear.hidden=!query;\n    items.forEach((item)=>{\n      const match=!query||item.textContent.toLowerCase().includes(query);\n      item.hidden=!match;\n      if(match){shown+=1;if(query.length>1)item.open=true;}else{item.open=false;}\n    });\n    sections.forEach((section)=>{\n      section.hidden=![...section.querySelectorAll('.ck-faq-item')].some((item)=>!item.hidden);\n    });\n    empty.style.display=shown?'none':'block';\n    result.textContent=query\n      ? shown+' matching '+(shown===1?'question':'questions')\n      : 'Showing all '+total+' questions';\n  }\n  input.addEventListener('input',filter);\n  clear.addEventListener('click',()=>{input.value='';filter();input.focus();});\n  root.querySelector('[data-faq-expand]').addEventListener('click',()=>items.filter((item)=>!item.hidden).forEach((item)=>{item.open=true;}));\n  root.querySelector('[data-faq-collapse]').addEventListener('click',()=>items.forEach((item)=>{item.open=false;}));\n}());\n<\/script>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Chipkie?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chipkie is an online platform that helps friends and family lend money to each other without the awkwardness. You agree the loan together, Chipkie turns it into a clear repayment schedule, and from then on it tracks every payment, sends the reminders so you don't have to, and keeps a complete, dated record of everything that happens. When you want more certainty, you can add a personalised, e-signed loan agreement for a one-off \u00a33.95.\"}},{\"@type\":\"Question\",\"name\":\"Why use Chipkie?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Informal loans fail in predictable ways: nothing in writing, fuzzy memories of what was agreed, no shared record of what's been paid, and an awkward conversation nobody wants to start. Chipkie was built around those failures: - Everything is agreed up front \u2014 both people review and confirm the terms before the loan starts, and any later change has to be re-confirmed. - Every payment is mutually confirmed \u2014 one person logs it, the other confirms, so the record is something you both signed off on. - Chipkie sends the reminders, not you \u2014 the platform is the neutral party, which keeps the relationship out of it. - Life happens, and it's built in \u2014 payment holidays, reduced-payment arrangements, and an automatic catch-up when someone comes back from a rough patch. - Endings are handled too \u2014 forgive the balance, settle it, mark it repaid, or issue a verified record of repayment. Loans that just fizzle out are how friendships get damaged.\"}},{\"@type\":\"Question\",\"name\":\"Is Chipkie a bank, a lender, or a debt collector?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, no, and no. Chipkie never lends money, never holds your money, and takes no cut of the loan \u2014 the money moves between you and your friend or family member exactly as it always would. And Chipkie is not a debt collector: it helps you run the loan well and keeps the record straight, but it will never chase a debt on your behalf. Chipkie also doesn't give legal, tax, or financial advice.\"}},{\"@type\":\"Question\",\"name\":\"Who can use Chipkie?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chipkie is available in the United Kingdom, Australia, and the United States. Both people on a loan need to live in the same country \u2014 the agreement is written under the borrower's local law, so cross-border loans aren't supported yet. If your country isn't supported, you can join the waitlist while setting up and we'll email you when it is.\"}},{\"@type\":\"Question\",\"name\":\"What languages does Chipkie support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"English only for now. If you'd like another language, tell us \u2014 we love feedback and suggestions.\"}},{\"@type\":\"Question\",\"name\":\"What kinds of loans does Chipkie cater to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Personal loans between friends and family \u2014 traditionally called informal loans. Within that, almost anything works: - Any size from small favours up to \u00a3999,999.99. - With or without interest \u2014 you choose the rate, and 0% is fine. - Weekly, fortnightly, or monthly repayments, short-term or long-term. - Common uses: helping with a car or moving costs, university expenses, a \\\"bank of mum and dad\\\" boost towards a deposit, clearing an expensive credit card, or backing a family member's small business. Chipkie isn't for businesses lending in the course of business \u2014 it's for people. If we don't support your use case well, contact us.\"}},{\"@type\":\"Question\",\"name\":\"Is Chipkie free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and the free version is a genuinely complete way to run a loan: - setting up the loan, with both people reviewing and confirming the terms, - the full dashboard \u2014 schedule, progress, what's next, what's overdue, - logging payments (either party) with proof attached, and one-tap confirmation, - automatic reminders, on your own schedule and channel, - payment holidays, reduced-payment arrangements, and automatic catch-up, - ways to end a loan properly \u2014 forgive it, settle it, or close it by agreement, - a Verified Repayment Record the borrower can share as proof they paid, - downloadable loan summary and full payment-record PDFs, - the notification centre, email updates, and the mobile app. The one paid upgrade in the UK is the personalised loan contract \u2014 a one-off \u00a33.95 per loan, which formalises the agreement and unlocks the premium toolkit. We recommend it for any loan over \u00a31,000.\"}},{\"@type\":\"Question\",\"name\":\"What does the loan contract include?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For a one-off \u00a33.95 (per loan \u2014 there's no subscription), you get the formal agreement plus the premium toolkit for the life of that loan: - A personalised loan agreement \u2014 generated from your exact terms, e-signed by every party, governed by the law of England & Wales, downloadable as a fully executed PDF. - Tax-ready annual statements \u2014 the interest and principal figures you need at tax time, as PDF or CSV, every year the loan runs. - Quarterly statements (\\\"Loan Pulse\\\") \u2014 a branded statement for any quarter of the loan's life. - Amortisation schedule \u2014 the payment-by-payment interest\/principal split, in-app and as a PDF. - Early-payoff calculator \u2014 what paying extra would actually save. - Receipt scanning (OCR) \u2014 Chipkie reads attached receipts and verifies the amounts, which is what earns Silver and Gold approval tiers. - Court-ready evidence pack \u2014 one PDF bundling the signed agreement, the full payment ledger, every receipt, and the complete audit timeline. Only one of you needs to buy it \u2014 either party can add the contract, and the whole loan gets the benefits.\"}},{\"@type\":\"Question\",\"name\":\"Does Chipkie handle the money?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You pay each other directly, however you normally would \u2014 bank transfer, standing order, cash \u2014 and Chipkie records and confirms each payment so the ledger always matches reality. The only money Chipkie processes is the one-off contract fee, handled securely by Stripe.\"}},{\"@type\":\"Question\",\"name\":\"Is there a Chipkie app?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 Chipkie runs beautifully in any browser, and native iOS and Android apps are currently in beta. The app adds push notifications for payments and reminders, camera capture for receipts, and an optional Face ID \/ fingerprint lock on the app itself. Everything else works identically to the web app. Contact us if you'd like to join the beta.\"}},{\"@type\":\"Question\",\"name\":\"How do I make suggestions and requests?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Two ways: use the feature requests panel inside the app \u2014 you can see and vote on what others have suggested, so good ideas rise \u2014 or email us at hello@chipkie.com. We love feedback and suggestions.\"}},{\"@type\":\"Question\",\"name\":\"How do I set up an account and create a loan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Just start the loan \u2014 your account is created along the way through Create a loan. Choose whether you're the lender or the borrower, then either follow the step-by-step form or let Chipkie's guided setup walk you through it conversationally. You can sign in with email, Google, Facebook, or Apple. Once you've entered the terms and the other person's details, Chipkie emails them an invitation to review and confirm.\"}},{\"@type\":\"Question\",\"name\":\"What details do I need?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The shape of the deal and who's involved: - the amount, the interest rate (0% is fine), and whether the money has already changed hands, - the repayment frequency (weekly, fortnightly, or monthly) and start date, - your details \u2014 including your address, which the agreement needs, - the other person's name and email. Don't worry if you don't know everything about them; they fill in their own details when they accept. You'll see a live preview of the repayment amount, the number of payments, and the total repayable before anything is created.\"}},{\"@type\":\"Question\",\"name\":\"Does Chipkie tell me anything about my interest rate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 as you choose the rate, Chipkie shows plain-English notes for your market. In the UK that means a note on how interest you receive interacts with your Personal Savings Allowance, and \u2014 if you set 0% \u2014 a prompt to think about whether this is really a loan or a gift, which matters for inheritance tax planning. Guidance only, drawn from published figures; not tax or legal advice, and it never blocks your loan.\"}},{\"@type\":\"Question\",\"name\":\"Does the other person need a Chipkie account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 a free one, and it takes a minute. They get an emailed invitation with a secure link where they review the loan and either confirm it or propose changes, which come back to you to approve. Nothing goes live until you've both agreed. If they don't respond, Chipkie sends a couple of gentle reminders. Sent it to the wrong address? You can correct their email and re-send while the loan is still pending.\"}},{\"@type\":\"Question\",\"name\":\"I've lent to this person before \u2014 do I re-enter everything?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. When you set up another loan with someone you've already had one with, Chipkie offers their details so a repeat loan doesn't cost the same effort as a cold start.\"}},{\"@type\":\"Question\",\"name\":\"Can we change the terms after the loan starts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Either of you can propose changes \u2014 the loan re-opens, the other person reviews and confirms, and the schedule is rebuilt. Every version is kept, so there's always a record of what changed and when. If you've signed a contract, the signed document keeps its original terms until you generate and sign a new version.\"}},{\"@type\":\"Question\",\"name\":\"Can more than two people be part of the loan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 a contract can carry up to four signers: the lender, the borrower, and up to two additional signatories such as a co-borrower, a second lender, or a guarantor. If the borrower is under 18, a parent or guardian signs as guarantor \u2014 a loan agreement is only binding when signed by an adult.\"}},{\"@type\":\"Question\",\"name\":\"What if we live in different countries?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Not yet, sorry. Chipkie writes the loan under the borrower's local law, so both people need to live in the same supported country (UK, Australia, or the US). Cross-border support is on the roadmap.\"}},{\"@type\":\"Question\",\"name\":\"Why should I get a contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A contract makes sure everyone is on the same page about what's being borrowed and how it comes back \u2014 and if something goes wrong, it's your proof of the agreement. Courts and mediators care about the same things: a written agreement, a payment record, and dated evidence. The contract gives you the first; Chipkie builds the other two automatically as the loan runs. For anything over \u00a31,000 we think it's the best \u00a33.95 you can spend.\"}},{\"@type\":\"Question\",\"name\":\"Is the contract legally binding?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It's designed to be. The agreement is generated from a professionally drafted template, personalised with both parties' names and addresses, the amount, the interest rate and the full repayment schedule, and is governed by the law of England & Wales. Every party e-signs it, it takes effect when the last person signs, and everyone can download the fully executed PDF. Electronic signatures are recognised for agreements like this, and the template requires no witnessing or notarisation. Chipkie provides the template and the record, not legal advice \u2014 if your situation is complex, have a solicitor review it.\"}},{\"@type\":\"Question\",\"name\":\"How does signing work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once the contract is purchased, Chipkie generates the document and each signer gets their own secure signing link \u2014 a minute's work from any device, no printing or scanning. The contract page shows live progress (who's signed, who hasn't), and if someone is dragging their feet you can re-send the signing request yourself. When everyone has signed, both parties are notified and the executed PDF is stored with the loan.\"}},{\"@type\":\"Question\",\"name\":\"What's actually in the contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The parties' full names and addresses (set out in Schedule 1), the loan amount, the interest rate, the number, frequency and amount of repayments, the first and last payment dates, when the money changed hands, and the governing law. Your exact loan, not a generic form.\"}},{\"@type\":\"Question\",\"name\":\"What happens to the contract if our loan changes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Everyday flexing \u2014 an approved payment holiday or reduced-payment arrangement \u2014 doesn't invalidate anything: the signed contract keeps its original schedule and Chipkie's audit trail is the reliable record of what you agreed along the way. If the terms genuinely drift from what was signed, Chipkie prompts you to re-contract: a new version is generated with the current terms and signed fresh, and the superseded version is kept for your records. Each new version is a new \u00a33.95 purchase.\"}},{\"@type\":\"Question\",\"name\":\"How do repayments work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The borrower pays the lender directly, as usual \u2014 then it gets logged in Chipkie and confirmed by the other person: - The borrower logs it with Lodge a Payment, optionally attaching proof; the lender confirms with one tap, straight from the email, no login needed. - Or the lender logs it with record a payment received \u2014 useful when the money has landed and the borrower hasn't got to it. The borrower then gets a one-tap \\\"yes, that's right\\\" acknowledgement. Either way the schedule, balance and history update for both of you, and there's never an argument about what's been paid.\"}},{\"@type\":\"Question\",\"name\":\"How do I log a payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In your dashboard, tap Lodge a Payment, enter the amount (anything from a part-payment up to the outstanding balance), attach proof if you have it, and send. Once confirmed, your loan updates. If you pay more than one instalment's worth, the surplus automatically flows into the next instalments.\"}},{\"@type\":\"Question\",\"name\":\"Can I attach proof of payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, free on every loan. Attach the bank receipt or transfer screenshot when you log the payment \u2014 and the lender can add their own \\\"funds received\\\" proof too. Attachments lock once the payment is confirmed, and each is fingerprinted with a checksum, which is what makes the record hold up as evidence later.\"}},{\"@type\":\"Question\",\"name\":\"What are the Chipkie Approval tiers (Bronze, Silver, Gold)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Every confirmed payment earns a medal showing how well it's evidenced: - \ud83e\udd49 Bronze \u2014 confirmed manually by the other party. - \ud83e\udd48 Silver \u2014 the borrower attached their \\\"funds sent\\\" receipt and Chipkie's receipt scanning verified the amount matches, to the penny. - \ud83e\udd47 Gold \u2014 the lender also attached their \\\"funds received\\\" receipt and the two cross-match. Medals appear on every payment in your history and in your exported records, so the more evidence you attach, the stronger your record becomes. Silver and Gold need receipt scanning, part of the premium toolkit.\"}},{\"@type\":\"Question\",\"name\":\"What is receipt scanning (OCR)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"On contracted loans, Chipkie automatically reads attached receipts \u2014 amount, date, reference \u2014 and checks them against the logged payment in the background. No extra steps: the lender simply sees \\\"\u2713 receipt matched\\\" when confirming, and the payment earns its tier.\"}},{\"@type\":\"Question\",\"name\":\"Can I pay the loan off early, or pay extra?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Absolutely \u2014 pay any amount up to the outstanding balance whenever you like, with no early-payoff penalty unless you agreed one between yourselves. On contracted loans the early-payoff calculator shows what extra payments would do: set a recurring extra or a one-off lump sum and see the interest saved, the new payoff date, and how many payments you'd skip \u2014 then log the extra payment right from there.\"}},{\"@type\":\"Question\",\"name\":\"How is interest calculated?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The way banks do it: reducing balance (amortised). Each repayment is the same amount; early on more of it is interest, later more is principal, and the balance lands on exactly zero at the final payment. Interest-free loans are simply the amount split evenly. You see the total repayable before you confirm.\"}},{\"@type\":\"Question\",\"name\":\"What statements and records can I download?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Open View My Loans and click into any loan for the full schedule, every confirmed payment with its approval medal, and the running balance. Downloads: - Loan summary PDF \u2014 a one-page overview (free), - Payment record PDF \u2014 the complete dated ledger (free), - Verified Repayment Record \u2014 the borrower's shareable proof of repayment (free \u2014 see below), - Amortisation schedule PDF, quarterly statements, and tax-ready statements (PDF\/CSV) \u2014 with the premium toolkit, - Court-ready evidence pack \u2014 the everything-bundle, if it ever comes to that.\"}},{\"@type\":\"Question\",\"name\":\"What is a Verified Repayment Record?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A free, shareable certificate proving the borrower has been paying. The borrower issues it themselves from the loan; it carries Chipkie's name, a summary of their repayment history, and a unique code. Anyone they show it to \u2014 a landlord, a broker, a family member \u2014 can verify it on Chipkie's website with no account, which is what makes it credible rather than just a PDF someone typed. It can be issued when the loan is fully repaid, or while it's running and up to date, and needs at least one confirmed repayment. A loan that's behind can't issue one until it's caught up \u2014 that's exactly what makes it worth something. The record is dated from when the borrower actually paid, not when the lender got round to confirming.\"}},{\"@type\":\"Question\",\"name\":\"What reminders will we get?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chipkie handles the calendar so neither of you has to: - Borrowers get upcoming-payment reminders \u2014 you choose the timing (two days before, the morning it's due, or both) and the channel (email, in-app, push, or a combination) in your profile. - Lenders get notified when a payment is logged, plus a nudge if one is waiting on their confirmation. - Both of you are kept in the loop on everything else \u2014 confirmations, holidays, arrangements and milestones. There are quiet hours, so Chipkie won't buzz you in the middle of the night. And if the borrower's gone quiet, the lender can tap send a friendly reminder \u2014 Chipkie sends it as the neutral party, so it doesn't have to come from you.\"}},{\"@type\":\"Question\",\"name\":\"What happens if I miss a repayment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nothing scary \u2014 no late fees, no credit-reference reporting, no collectors. A payment counts as overdue the day after it was due, and Chipkie tells both of you so nobody is guessing. If more are missed the reminders step up gradually (three of them, spaced to your payment schedule), and if the loan keeps slipping it's paused: reminders stop and the loan waits quietly. Any confirmed payment \u2014 or either of you choosing to re-engage \u2014 brings it back. If money is tight, don't go quiet: request a payment holiday or a reduced-payment arrangement. While either is active you won't be chased at all.\"}},{\"@type\":\"Question\",\"name\":\"What happens when a paused loan starts up again?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This is one of Chipkie's best touches. While a loan is paused the schedule keeps running, so instalments quietly fall overdue \u2014 meaning someone coming back after a long pause used to face the whole pile at once. Instead, Chipkie automatically re-issues the instalments that fell due during the pause at the end of the schedule, so there's somewhere sensible to start paying again. Nothing is forgiven and nothing is added: the total, the balance and the payoff figure are identical \u2014 only the dates move. Arrears from *before* the pause stay where they are. The lender is told what happened and can undo it if they'd rather not.\"}},{\"@type\":\"Question\",\"name\":\"Can I request a payment holiday?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. From the loan, tap Request a Holiday, choose which payment it starts from and the length \u2014 a week, a fortnight, or a month \u2014 and add a short note. The lender is notified and approves or declines. Once approved, the skipped payments move to the end of the loan (the total repayable doesn't change, the loan just finishes later) and no overdue notices go out during the break. You'll get a heads-up a few days before repayments resume.\"}},{\"@type\":\"Question\",\"name\":\"What if I can only afford smaller payments for a while?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ask for a reduced-payment arrangement: - One-off \u2014 covers a single cycle; the shortfall becomes one extra instalment at the end of the loan. - Ongoing \u2014 open-ended smaller payments, with the lender asked every three months whether to continue. The lender approves either, and while one is active the borrower is never sent overdue reminders. On contracted loans, arrangements are one-off only \u2014 an open-ended change can't be squared with a signed agreement.\"}},{\"@type\":\"Question\",\"name\":\"The person I loaned money to isn't paying me back.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chipkie gives you a ladder, so you're never stuck between \\\"do nothing\\\" and \\\"see you in court\\\": 1. Automatic reminders have already been going to both of you. 2. Awkward Chats \u2014 Chipkie drafts the hard messages for you, pitched for the situation (a light \\\"did this slip by?\\\" first, firmer later) and sends them on your behalf once you approve each one. You never have to find the words, and they don't come from your number. 3. The hand-off \u2014 if payments keep being missed after the full ladder, Chipkie is honest about its limits: we are not a debt collector and won't pretend to be. Instead you get what you'd need to take it further: the court-ready evidence pack \u2014 signed agreement, full payment ledger with approval tiers, every receipt with its checksum, and the complete dated timeline \u2014 plus a Letter Before Action template prepared in the style the Pre-Action Protocol for Debt Claims expects, with the standard 30-day response window. Many people find the letter alone resolves it; otherwise it's precisely what the small-claims track (Money Claim Online) or a solicitor will ask for. The evidence pack and letter are part of the premium toolkit and need a signed contract \u2014 without one there's no enforceable agreement to demand under, which is a good reason to add the contract early. None of this is legal advice.\"}},{\"@type\":\"Question\",\"name\":\"Can I forgive the loan, or end it early?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and it's free. A lender can end a live loan three ways: - Forgive it \u2014 you're writing off what's left. - Settled outside Chipkie \u2014 they squared up some other way. - Close by agreement \u2014 you've both simply agreed it's done. Any remaining instalments are voided, the borrower is notified, and \u2014 crucially \u2014 Chipkie stops chasing. A loan that's genuinely over should never keep sending reminders, and this is how you tell us. It's recorded in the audit trail so the record shows exactly how the loan ended.\"}},{\"@type\":\"Question\",\"name\":\"Do we have to charge interest?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No \u2014 most family loans are interest-free and Chipkie fully supports 0%. There's no requirement to charge interest on a private loan between individuals. If you set 0%, it's worth being clear between yourselves whether this is really a loan or a gift \u2014 the distinction matters for inheritance tax, and Chipkie will prompt you about it as you set the rate.\"}},{\"@type\":\"Question\",\"name\":\"Do I pay tax on interest I receive?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Interest you earn on a personal loan counts as savings income, even when the borrower is family. Many lenders owe nothing thanks to the Personal Savings Allowance \u2014 currently \u00a31,000 of savings interest tax-free for basic-rate taxpayers, \u00a3500 for higher-rate and \u00a30 for additional-rate \u2014 but interest above your allowance must be declared to HMRC. The tax-ready statement gives you the exact figure for each tax year. Chipkie doesn't provide tax advice; check with HMRC or your adviser.\"}},{\"@type\":\"Question\",\"name\":\"What are the tax-ready statements?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Part of the premium toolkit, for every year of the loan's life. For each UK tax year (6 April to 5 April) you get a per-loan summary \u2014 opening and closing balances, interest actually received (the cash-basis figure that matters), principal received, and lifetime totals \u2014 exportable as a branded PDF or CSV from My Loans \u2192 Export Tax Summary, with the relevant UK notes included. Lenders see interest income; borrowers see interest paid.\"}},{\"@type\":\"Question\",\"name\":\"Does Chipkie have a privacy policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 the privacy policy is here and the terms and conditions are here.\"}},{\"@type\":\"Question\",\"name\":\"Is my data secure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and by design Chipkie holds less than you might think: card payments are processed by Stripe (card details never touch Chipkie's servers), e-signatures are handled by SignWell, receipts live in private storage served only to the people on that loan, and the email links that let you confirm things without logging in are cryptographically signed and time-limited. On the mobile app you can add a Face ID \/ fingerprint lock. Account data is hosted securely by Chipkie Pty Ltd in Australia \u2014 details in the privacy policy.\"}},{\"@type\":\"Question\",\"name\":\"How do you use my data?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To run your loans \u2014 that's it. We don't sell your data. The specifics are in the privacy policy and terms and conditions.\"}},{\"@type\":\"Question\",\"name\":\"I'd like to opt out of email communication.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Every Chipkie email has an unsubscribe link at the bottom \u2014 one click and marketing-style updates stop; most email apps can also do it for you from the message header. You can fine-tune what you receive from the email-preferences link. Essential account emails (password resets, email verification) are always delivered, otherwise you could never recover your account. Still stuck? Email hello@chipkie.com.\"}},{\"@type\":\"Question\",\"name\":\"How can I reset my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Reset it using Forgot password. If you signed up with Google, Facebook or Apple, just use that button to sign back in.\"}},{\"@type\":\"Question\",\"name\":\"I'm worried someone has accessed my account.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Reset your password immediately using the link above, then email hello@chipkie.com and we'll investigate.\"}},{\"@type\":\"Question\",\"name\":\"I'm not getting any emails.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check your junk or spam folder and mark Chipkie as safe \u2014 adding our sending address to your contacts helps. Still nothing? Email hello@chipkie.com.\"}},{\"@type\":\"Question\",\"name\":\"How can I get in contact with customer service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Email hello@chipkie.com \u2014 we're a small team and we read everything.\"}},{\"@type\":\"Question\",\"name\":\"How do I close my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can delete your account from your profile, or email hello@chipkie.com and we'll take care of it. If you're part of a live loan, get in touch \u2014 we'll make sure the other person's records stay intact.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chipkie help \u00b7 United Kingdom Chipkie Loan FAQs Straight answers for lending, borrowing and keeping repayments on track \u2014 without the awkwardness. Search the Chipkie FAQs \u00d7 Showing all 52 questions Expand all Close all About ChipkieSetting up a loanThe loan contract &amp; e-signingRepayments &amp; trackingWhen things don&#8217;t go to planInterest &amp; taxes (UK)Data &amp; &#8230; <a title=\"Chipkie Loan FAQs\" class=\"read-more\" href=\"https:\/\/chipkie.com\/uk\/faqs\/\" aria-label=\"Read more about Chipkie Loan FAQs\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-419","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/comments?post=419"}],"version-history":[{"count":112,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419\/revisions"}],"predecessor-version":[{"id":3583,"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/pages\/419\/revisions\/3583"}],"wp:attachment":[{"href":"https:\/\/chipkie.com\/uk\/wp-json\/wp\/v2\/media?parent=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}