Account and technical support
Get help signing in, accepting an invitation, viewing a repayment schedule, recording a payment, or using your dashboard.
[email protected]Chipkie help and support
Contact Chipkie Australia
Need a hand with your account, a family loan you are tracking, an optional loan agreement, automated repayments or a Chipkie charge? Choose the right support route below.
Choose the right support route
Every link below has a real destination. Please do not send passwords, full card or bank details, or sensitive identity documents by email.
Billing and automated-payment questions
Ask about a Chipkie charge, receipt, refund status, one-off loan-agreement purchase, or the setup and status of automated repayments. Do not include full card or bank-account details.
[email protected]General and partnership enquiries
Contact us about Chipkie, media, partnerships, or another question that does not relate to an existing account.
[email protected]Share product feedback
Tell us what worked, what was confusing, or what you would like Chipkie to improve.
Open the feedback formAlready have an account? Log in securely. If you cannot sign in, use the password-reset page.
You may find the answer straight away
I cannot sign in. What should I do?
Reset your password securely using Chipkie's password-reset page. If the problem continues, email support from the address connected to your account.
Where can I learn about loan tracking and contracts?
Visit the regional Chipkie FAQs for information about creating a loan, repayment schedules, invitations, optional contracts and account settings.
What should I include in a support request?
Include the email address connected to your account, the relevant loan reference if available, what you were trying to do and any error shown. Never send your password or full payment details.
How is information in my message used?
Chipkie uses the information to review and respond to your request. Account, security or billing questions may require verification. Read the Privacy Policy.
Ready to manage a family loan?
Create and track a loan for free. An optional personalised loan agreement costs A$6.95 once. Eligible Australian loans can add automated payments for A$4.95 per month, plus payment-processing fees.
