Chipkie Loan FAQs

Chipkie helps people organize loans with friends and family. You can agree the terms, keep a shared repayment record, receive reminders and manage changes together. Optional documents put particular agreements in writing. Chipkie does not provide the money for your loan.

No. You choose the person you lend to or borrow from, and the two of you agree the loan. Chipkie provides tools and records; it does not promise repayment, collect disputed debts for you or provide personal legal, tax or financial advice.

Chipkie is for a loan with someone you already know. It is not a marketplace that matches borrowers with strangers, and creating an account is not a loan application to Chipkie.

Chipkie supports Australia, the United States and the United Kingdom. Both people must be in the same supported country. Your loan uses the relevant market settings; selecting a different website region does not make a cross-border loan eligible.

Not through the current supported loan-creation flow. Both parties need a known address in the same supported country. Do not enter a different country just to get past the check; that can make the records and documents inaccurate.

Yes. Your role belongs to each loan, so check the role shown when opening a loan or taking an action. Some actions, including forgiving a balance and confirming a free settlement, are available only to the lender on that particular loan.

No. Clear terms and reliable records can help you manage a loan, but they cannot remove the risk of non-payment. Decide what you can comfortably afford before lending, and do not rely on a badge, document or reminder as a guarantee.

Chipkie is designed for personal loans between people who know each other. Do not assume its standard documents create a mortgage, register security, cover lending as a business or replace specialist agreements. Ask for independent advice where a loan involves property, a business, a trust or other complex arrangements.

Please contact Chipkie before arranging a loan involving someone under 18. Age, capacity and a parent or guarantor’s involvement can affect both eligibility and the legal position. Adding an adult signature should not be treated as an automatic solution.

Chipkie’s current help and loan journeys are in English. Contact [email protected] with requests for another language. Make sure everyone understands the terms before accepting or signing.

Yes. Core setup, manual payment recording, reminders and the free loan-ending options do not require a document purchase.

An optional original loan document costs US$4.95. An eligible Settlement Agreement and Mutual Release costs US$7.95 as a separate one-off purchase. Repayments in this market are made directly between you and recorded manually. Check the product and total at checkout before paying.

The original loan document costs US$4.95 per purchase. It is separate from any later release document. A fresh contract version is a new purchase, not an automatic rewrite of the old signed PDF. Check the final checkout total before confirming.

An eligible Settlement Agreement and Mutual Release costs US$7.95 as a one-off document purchase. It is not automatically included with the original loan document. Free forgiveness and free settlement recording are separate choices. The document fee does not pay any settlement amount owed to the lender.

No. The checkout pays for the document, not the amount owed to the lender. Pay any settlement separately using the agreed payment method, then accurately record and confirm it in Chipkie. Do not enter the document fee as a loan repayment.

Either main party can buy the original loan document. For releases, the lender starts an active-loan forgiveness or reduced settlement. Either main party can start an eligible paid-in-full or retrospective release. Buying a document does not allow you to sign on someone else’s behalf.

The original loan-document toolkit includes amortization and early-payoff tools, annual and quarterly statements, receipt scanning and an evidence-pack option. Access depends on the feature, loan, purchase and signing status. A release is a separate product and does not automatically unlock the original contract toolkit.

Return to the same loan and check its document status before paying again. Keep your purchase reference and contact [email protected] if it remains stuck. A checkout return screen is not, by itself, confirmation that the document has been generated or signed.

An eligible pending release can be cancelled before it is fully signed. Cancellation and a refund are separate: cancelling does not automatically return the document fee. Contact [email protected] with the loan and payment reference for a review of your circumstances and applicable rights.

An unpaid draft does not complete the document purchase or forgive the debt. Reopen the loan and check its status before trying again. Important exception: when you choose “Settled outside Chipkie” with an optional document, the free closure happens first and is not undone by leaving the later checkout.

Start with Create a loan, choose whether you are lending or borrowing, then enter the terms and both people’s details. Review the repayment preview before submitting. Chipkie invites the other person to review the loan; entering their details is not the same as their consent.

Yes. Choose the step-by-step form or guided conversational setup. Review every amount, date and personal detail before submitting, whichever route you use. A chat response is not legal or financial advice and does not replace the other person’s approval.

Have the amount, interest rate, repayment frequency and intended start date ready, along with names, email addresses and the requested address details. Be clear whether this is a new advance or an existing loan you are bringing into Chipkie. The other person should check and complete their own details.

Yes, the setup supports a 0% rate. That is a product option, not a statement that the loan has no tax or legal consequences. Check the local interest and tax guidance below, especially for US below-market loans.

You can choose weekly, fortnightly (every two weeks), or monthly repayments. Check the dates, amount per repayment and total repayable in your preview before agreeing. Choose the schedule that matches what you have discussed together.

The setup form checks the amount you enter and shows the repayment plan it can support. For an unusually large, long-running or complex loan, contact Chipkie before proceeding and obtain independent advice. A software input limit is not a recommendation about how much to lend.

Creating or accepting a loan record does not transfer the initial advance. Arrange that directly between yourselves and record accurately whether, and when, the money has changed hands. Do not treat an invitation, checkout receipt or signed document as proof of a bank transfer.

Yes. Choose the existing-loan option during setup and enter the original amount, what has already been repaid and the remaining balance accurately. Check the opening figures before continuing. Bringing an existing loan into Chipkie records an earlier arrangement; it does not create a new advance.

Paid Chipkie loan documents and release documents are not currently available for loans imported from before Chipkie. Their original advance, previous repayments and remaining balance need different treatment from a new loan. You can still use the available tracking and free loan-ending options. Contact support before paying for a document for an imported loan.

The setup includes a known-counterparty option for someone you have used Chipkie with before. Check their current email and address rather than assuming old details are still right. Reusing details does not carry over their consent to a new loan.

Your account can show multiple loans, and each has its own terms, history, roles and optional purchases. Open the correct loan before recording a payment or making a change; a payment on one loan does not automatically settle another.

Yes. They use their own account to review the loan and take their own actions. Some payment-review emails provide a secure, limited-action link, but that does not remove the separate account and consent requirements for accepting a loan.

Both parties need to review and confirm the loan terms through the acceptance journey. A pending invitation is not approval, and an active loan record is not proof that an optional document has been signed by everyone. Check the loan status and document status separately.

Yes. Review the invitation before deciding. You can decline terms you have not agreed or arrange corrections before accepting. Resolve the details first; approving a loan does not mean an earlier signed document will automatically update.

Open the pending loan and use its resend-invitation option. Ask the other person to check spam and the email address you used. Resends are rate-limited, so repeated clicks may not send repeated emails.

You can correct an eligible pending invitation before the invited account has been claimed or acted on the loan. Use the correction option rather than creating duplicate loans. Contact support when that option is no longer available.

Email verification helps establish that the person approving a loan controls the intended mailbox as well as the signed-in account. Use the link intended for your account. A forwarded invitation or someone else’s logged-in session should not be used to give consent.

Do not accept it, sign it or transfer money. Check directly with the person using contact details you already trust, and report an unexpected invitation to [email protected]. Receiving an invitation does not mean you have agreed to borrow.

The other person needs to receive and act on the signing request. Chipkie can block a release purchase when their email address is known to be undeliverable. Ask them to check their account address or contact support; paying repeatedly will not resolve the contact problem.

The Loan Agreement records the borrowing and repayment terms. A later Settlement Agreement and Mutual Release records an agreed ending or release, subject to its wording and conditions. They are different products with different prices and signing journeys.

No. Chipkie offers free loan tracking. A formal signed document can make the agreed terms clearer, but the absence of a paid Chipkie document does not automatically mean there is no legally enforceable agreement. Get advice if enforceability matters in your circumstances.

No platform can guarantee the result in every situation. The document, the parties’ capacity and authority, the way it is signed and any witnessing or other legal requirements all matter. Read the whole document and obtain independent legal advice for complex or significant arrangements.

Check names, addresses, roles, the original amount, any previous repayments, interest, payment dates, governing law and the exact document type. For a release, also check what is being given up, whether payment is a condition and which people are included. Do not sign an inaccurate document.

After an eligible purchase and document generation, each included signer receives their own signing journey. Follow your own link and review the document before signing. The status remains incomplete while required signatures are missing. Keep any separate witnessing requirements in mind.

The loan and release document journeys include resend or reminder actions. Use the relevant document’s action, not a new purchase, when someone simply missed their email. Reminders are rate-limited and do not let you sign for the other person.

Do not forward a personal signing link or let someone use your logged-in session. Where Chipkie offers a shareable release destination, the recipient must sign in and receives their own permitted signing view. A signing request is not a general-purpose public link.

The document flow can include the lender, borrower and up to two additional signatories. Their legal role must be correct; adding someone’s name does not automatically create a valid guarantee. Everyone should understand and independently agree to their obligations.

Review the extra signers offered in the release journey. Original additional signers are included by default where recognised by the document flow. Leaving someone out can leave their rights or obligations outside that release; do not omit a guarantor without understanding the consequences.

No. A signed version is a historical record. The app can keep track of agreed changes, but that does not rewrite signatures on the old PDF. Where a fresh contract is needed, use the re-contract flow, review the new terms and arrange new signatures.

Open the loan and its document or download area. Ending a loan does not simply delete its history or the other person’s signed-document evidence. Download copies you need before closing your account, because you may lose access to your own account afterwards.

New US releases are called a Settlement Agreement and Mutual Release, rather than the Australian or UK Deed of Release. An older purchased document may retain its earlier title. Check the actual document and governing law; the instruments are not interchangeable simply because they serve a similar purpose.

Pay the lender using the method you have agreed, then record the payment on the correct loan. A borrower’s lodgement needs the lender’s confirmation before it counts in the confirmed balance. Recording a payment does not transfer money.

Open the loan, choose Lodge a Payment, enter the amount and the actual payment or receipt date requested, and add a note or receipt if useful. Review the figures, then submit it for the lender to check. Do not record money that has not actually moved.

Yes, the manual-payment journey includes a lender “payment received” action. That record is confirmed by the lender’s own action; the borrower’s later acknowledgement is a separate check, not the same approval rule as a borrower’s pending lodgement.

A borrower’s pending lodgement is not yet a confirmed repayment. Check whether it is waiting for the lender, was rejected or was flagged for duplicate review. Do not submit the same transfer again just because confirmation is still pending.

Use the genuine date the money was received or moved, as the form asks—not the date you happened to open Chipkie. Receipt dates affect records and can matter for settlement deadlines and tax-year allocation. Keep the bank evidence when timing is important.

The borrower flow accepts a positive custom amount up to the remaining balance, subject to the schedule’s available capacity. Choose a custom amount when it differs from the displayed next installment or full balance. Do not assume an extra payment changes your signed terms by itself.

The payment form rejects an amount above the balance or what the schedule can absorb. First check for an existing payment or a ledger discrepancy. If you genuinely transferred too much, discuss the excess with the lender and contact support rather than forcing it into an inaccurate entry.

Chipkie checks for likely duplicates. A quick repeat submission can return the existing entry, while an ambiguous match can be flagged for review. Use the duplicate-review action to say whether these were separate real payments; do not confirm both unless two transfers actually happened.

The review journey includes a reject action. Check the amount, recipient and transfer evidence together before deciding. A rejected claim does not count as a confirmed payment; contact support if the wrong entry was rejected or confirmed.

The borrower acknowledgement journey includes a dispute option for a payment that is not right. Use it and explain the mismatch, rather than silently ignoring the record. Keep the original bank evidence and contact support if a confirmed ledger entry needs correction.

Confirmed financial records need an auditable correction, not a hidden rewrite. Do not enter a negative or duplicate payment to compensate for a mistake. Contact [email protected] with the loan, the incorrect entry and supporting evidence so the appropriate correction can be reviewed.

Some payment-review emails include a signed, time-limited link for that specific action. Check the loan and payment before confirming. Keep the link private; use your loan dashboard or request help if the link has expired or the payment has already been resolved.

Yes, manual payment recording is for money paid directly between you. Be honest about the method, amount and date, and attach evidence where available. “Settled outside Chipkie” is an ending for a loan that has actually been settled—not the correct choice for each ordinary off-platform installment.

The payment journey includes receipt and transfer-screenshot attachments without a separate receipt-upload charge. Attach only relevant evidence and avoid exposing unrelated account balances or transactions. A receipt supports the record; it does not automatically prove the money cleared.

Check receipts before confirming a payment, because confirmed payment evidence is locked against ordinary editing. For a genuine correction, contact support with the loan reference and the affected entry. Do not record another payment just to attach a replacement receipt.

Where receipt scanning is enabled for the loan, Chipkie reads information from an attached receipt and compares it with the payment record. Scanning can make mistakes and is not independent bank verification. Check the result and the actual transfer, especially where the amount or date differs.

Bronze indicates manual confirmation. Silver adds a sender receipt whose amount matches the recorded payment through receipt scanning. Gold adds matching evidence from the receiving side too. These levels describe the evidence in Chipkie, not a credit score, independent bank verification or a guarantee of authenticity. Scanned-evidence levels require the relevant scanning feature.

A checksum can help show whether a stored file has changed. It does not establish that the bank issued the receipt, that the account belonged to a particular person or that the funds cleared. Keep the original transfer evidence and resolve discrepancies together.

Chipkie uses a reducing-balance repayment calculation for interest-bearing loans. Your preview shows the repayment amount and total repayable before you agree. A 0% loan has no interest added by that calculation. Check the actual schedule and document terms rather than treating a calculator projection as a change to your agreement.

The amortization view and PDF provide a payment-by-payment breakdown where that toolkit feature is available. Use the right loan and the latest schedule. Historical statements and a signed contract may describe an earlier version, so check the document date.

Discuss the intended payoff with the lender, check the actual balance and any agreed terms, then record the real payment. Chipkie’s extra-payment or early-payoff tools can help you explore an eligible loan, but a calculator result does not itself alter the contract or move money.

No. It is a read-only projection of what different extra payments could do. A payment still needs to be made separately and recorded through the appropriate payment flow.

The loan has an update and re-confirmation journey. Make changes through that process so the other person can review them and the history remains clear. A live release or settlement can restrict competing changes; resolve that process first rather than creating conflicting agreements.

Pending means the agreement journey is not complete. Active is a running loan record; paused means ordinary activity has been put on hold. Paid indicates repayment completion. Closed is a different ending and may mean forgiveness, external settlement or simply that Chipkie tracking has stopped—always read the closure reason.

Not while the loan is active or on hold. Archiving is for eligible finished or not-yet-started loans. It hides the loan from your own main list without deleting the other person’s record, cancelling a debt or changing payment history. Use the archive to restore it when needed.

Chipkie sends upcoming-payment reminders, payment-review prompts and updates about loan events. What you receive depends on your role, preferences and the loan’s current state. Check important dates on the loan itself rather than relying only on a notification arriving.

The Alerts or Notifications area brings account notifications together; individual loans also have their own activity and notification views. Marking a notice as read is not the same as confirming a payment, accepting an agreement or signing a document.

Use your reminder preferences to review the available channels and timing. Push notifications also depend on the app, device permission and device settings. Keep your email and account details current, and check the loan itself for important deadlines.

Check your preferences, spam folder, device permissions and whether the loan is paused, closed or under an arrangement. Optional reminders can also depend on current product settings. Missing a notification does not change the date you agreed to pay.

A lender nudge action is available for eligible loans, subject to timing limits and current settings. Use it thoughtfully. It is a reminder from the platform, not a legal demand, debt-collection service or guarantee that the recipient will respond.

It depends on the option. A completed free closure stops the loan’s ordinary tracking reminders. A free agreed settlement pauses ordinary reminders while the loan remains open, but settlement-specific messages can still be sent. Simply purchasing a forgiveness document does not pause the schedule; electronic completion is a later step.

Use the unsubscribe or email-preference controls to manage optional messages. Essential account and transaction communications are different from marketing. Do not assume unsubscribing ends a loan, cancels an agreement or changes your repayment obligations.

Chipkie uses email, in-app updates and supported mobile push notifications. A shareable link that you send yourself through WhatsApp or text is different from Chipkie sending messages through those services. Chipkie does not provide a telephone debt-chasing service.

Speak with the lender early and use the holiday or reduced-payment options offered for your loan. A request is not an approval: check that the lender has agreed and review the resulting schedule. Avoid using forgiveness or closure just to take a temporary break.

Open the loan’s holiday option, choose the available start and duration, add a short explanation and send the request to the lender. Check that it has been approved and review the revised dates before relying on the break. A payment holiday defers repayments; it does not forgive them.

The lender can cancel an approved holiday before it starts or end a break early while it is in progress, using the action shown on the loan. Cancelling before the start restores the pre-holiday schedule; ending an active break is a different action. Review the updated dates together before making the next repayment.

The reduced-payment journey lets the borrower request an arrangement for the lender to review. The available one-off or ongoing option can depend on whether a contract exists and the current loan state. Review the shortfall and future schedule; reduced payments do not automatically forgive the unpaid amount.

Pausing is not forgiveness. The loan can stop ordinary chasing while the debt and repayment history remain. The precise pause trigger depends on the schedule and product settings, so check the status and agree a practical plan rather than assuming a fixed number of missed payments always applies.

Use the re-engagement action on a paused loan, or record and confirm a genuine repayment where offered. Review any catch-up rescheduling and the resulting dates together. Restarting does not forgive earlier arrears or automatically create a new signed contract.

Pause catch-up can move eligible installments that fell due during a pause to later dates. It is a rescheduling feature, not a write-off. The lender can use the available undo action. Check which installments moved and which earlier arrears remain.

Chipkie does not impose its own late fees or report missed repayments to credit bureaus. That is separate from your agreement and any steps the lender may independently take. Seek advice about disputed terms or legal consequences, and contact Chipkie about its service policy.

They are tools for a lender to prepare and send a suitable message about a difficult repayment conversation. Review the message before sending it. Availability and email delivery can depend on current settings; the tool is not a debt collector and should not be used to threaten or misrepresent legal consequences.

Review the ledger together, check whether a holiday, smaller-payment arrangement or settlement is realistic, and keep your records. Eligible document tools can help organize evidence. Get independent advice before making a legal demand or taking action; Chipkie does not decide a dispute or enforce a judgment.

No. It is a way to organize the available agreement, payment history, receipts and activity records. Completeness, authenticity, relevance and local court rules still matter. Review the pack before using it and ask a legal adviser what additional evidence or procedure is required.

No. A template is not a court filing, legal advice or proof that the debt is enforceable. The correct wording, recipient, response period and process depend on the jurisdiction and circumstances. Do not assume the UK consumer-debt protocol or a single deadline applies to every private family loan.

First decide what has actually happened: the borrower repaid in full; the lender is forgiving the balance; you agreed to accept less; the loan was settled outside Chipkie; or you only want to stop tracking it here. Those are different outcomes. Choose the matching option so the record does not tell the wrong story.

The lender arranges forgiveness from the loan.

1. Sign in, open My Loans and select the correct loan.
2. Choose Arrange Loan Forgiveness, then Forgive the balance.
3. To use the free option, leave the optional signed-release add-on unselected.
4. Check the loan, the other person and the remaining balance. Type CLOSE when asked, then confirm the permanent closure.

The free option closes the loan on Chipkie without generating a signed release. For the optional document, select the add-on and follow checkout and signing instead: paying the fee alone does not close the loan. Read when document-backed forgiveness completes before choosing.

No. The borrower cannot use the lender’s forgiveness or reduced-settlement actions. Talk it through with the lender first. Either main party may initiate an eligible paid-in-full or retrospective document because those record an ending that has already happened.

It records the lender’s decision to forgive the remaining balance, closes the loan on Chipkie, voids the unpaid schedule and notifies the borrower. It does not generate a signed release document. The legal and tax effect of forgiveness depends on your circumstances; an app status should not be treated as a universal substitute for the required legal formalities.

Paying the document fee does not close the loan. Chipkie processes the forgiveness after all required electronic signers complete and the loan is still eligible. A deed can have separate execution requirements: the electronic completion status does not prove that witnessing formalities have been met.

The forgiveness option closes the loan and writes off the whole remaining balance. It is not a partial-waiver control. To accept a smaller final payment, use Settle for an agreed amount. For a partial waiver that leaves the loan running, contact support and obtain advice before changing the record.

The free closing journey warns that it cannot be undone and requires a final CLOSE confirmation. Check carefully before proceeding. Contact support immediately after a mistake, but do not assume the record, notifications or any legal release can simply be reversed.

Use it when you have genuinely settled the loan outside the platform and need the Chipkie record to reflect that. It is not proof that Chipkie observed a transfer, and it should not be used while you are still waiting for an agreed settlement payment. The lender completes this closure.

No. Agreed close stops tracking the loan on Chipkie; it does not forgive the debt. Anything still owed between you remains owed outside the app. Choose Forgive the balance when you intend forgiveness, or the appropriate settlement option when the loan has been settled.

Unpaid schedule entries are voided rather than simply deleted. Chipkie records who closed the loan and why, while retaining the history. After an agreed close, a zero balance displayed in Chipkie does not by itself mean a debt outside the app has been cancelled.

Closing a loan starts cancellation of any active connected repayment collection and ends ordinary tracking reminders. Check the loan and billing status, especially if a charge was already processing. Report unexpected collections promptly. Chipkie does not cancel a separate standing order you arranged with your bank.

The option depends on your role, the loan status, whether a balance remains and whether another paid release is underway. Imported loans are excluded from paid release documents, and an agreed-close record is not eligible for a retrospective debt-extinguished release. Check the reason shown and contact support rather than changing facts to bypass the check.

Discuss the reduced amount and deadline together first. Then the lender can:

1. Open the loan and choose Arrange Loan Forgiveness.
2. Select Settle for an agreed amount.
3. Enter the amount and the Must be paid by date.
4. Choose Record the agreement · Free, or continue with the optional signed release.

The free route keeps the loan open until the lender confirms the money arrived. The paid route also requires completion of signing and the document’s payment conditions. The document fee is separate from the settlement money.

Yes. The lender can select Record the agreement · Free. Chipkie records the agreed amount and deadline and pauses ordinary reminders, but leaves the loan open. No signed release is generated. Whether an agreement is legally enforceable is a separate legal question, not determined simply by whether a Chipkie document was purchased.

Enter a positive amount below the current balance and choose a future deadline no more than 90 days away. Use the dates accepted by the app and allow enough time for signing and cleared funds. A reduced settlement is not a way to increase the debt or mark unpaid money as received.

The lender must confirm through the settlement action that the agreed money arrived. Until then the loan stays open. This is a separate step from merely recording the arrangement, and it does not create a signed release document.

Electronic signing must be complete and qualifying confirmed payments must satisfy the agreed amount within the settlement window. The loan can show “awaiting settlement” after signing. The signed document’s terms and applicable execution requirements also matter; a signature alone is not the same as cleared payment.

Qualifying funds received after the settlement was recorded can count even when the final signature comes later. Earlier ordinary repayments are not automatically reused as the new settlement payment. Record receipt dates and confirmations accurately and check the document’s conditions.

Not by itself. The paid-settlement check uses confirmed payments and the actual recorded receipt date. A timely lodgement still awaiting confirmation can affect the system’s lapse checks, but you should not rely on that as an extension of the agreed deadline. Ask the lender to confirm promptly.

The reduced settlement may lapse and the underlying loan continues according to the applicable arrangement and document terms. Real payments already made should still be accounted for. Contact the lender early; do not assume an internal administrative grace period changes the agreed payment deadline.

The free arrangement has a lender cancellation action while it remains active. Cancelling the app arrangement is not a legal opinion on the effect of an agreement already made between you. Discuss any change clearly and get advice before withdrawing an agreed concession.

No. Once the paid document is fully signed and awaiting settlement, the ordinary pending-release cancellation action is not available. Its payment conditions and deadline govern the next step. Contact support and obtain legal advice if you both want to change a signed settlement.

Resolve the existing process first. Chipkie restricts competing settlement and release actions so the same loan is not given inconsistent endings. A stale page or repeated checkout is not a reason to assume two different settlements are valid.

It is a document recording an agreed release connected with a loan. Depending on the eligible option, it can record full repayment, forgiveness, a reduced settlement or an earlier eligible closure. Read what it releases, who is included and whether payment or other conditions must be satisfied. It is not insurance against every future dispute.

The paid-in-full release option is available for eligible loans marked paid with confirmed repayment history. Either main party can initiate it. Chipkie derives the figures from the ledger rather than letting the buyer type a different total.

A release can be added after an eligible earlier forgiveness or settlement outside Chipkie. It records that earlier ending without changing the original closure reason. It is not available for every closed loan: imported loans, tracking-only agreed closures and existing releases can be excluded.

If you completed a free reduced settlement and the app says a signed document already exists or does not offer the expected release, contact support with your loan reference. Do not create a duplicate loan or pay for a second document to work around the message.

An eligible paid-in-full or retrospective document records an ending that has already happened, so either main party can start it. Forgiving an outstanding balance or accepting less gives up the lender’s claim, so the active-loan action is restricted to the lender.

It should accurately describe the earlier repayment or closure while preserving the real date of signing. The app uses recorded history for the figures and dates. Do not alter dates to suggest someone signed earlier than they did; ask for advice if timing affects tax or legal rights.

Those figures come from the confirmed loan records. If the total or date is wrong, resolve the ledger issue before buying or signing. A document purchase is not a safe way to override an incorrect payment history.

Payments or a different ending can change the loan while a document is being prepared. Chipkie rechecks eligibility and avoids replacing an ending that has already happened. Refresh the loan and contact support about any mismatch. Do not sign inaccurate figures and hope to correct them afterwards.

A release that is declined or cancelled before electronic completion does not complete the release workflow. The loan continues unless it was independently ended by another valid action. Check the status and contact support about a stalled request; buying the document does not force anyone to sign.

“Fully signed” describes electronic signing status. A reduced-settlement document can still be awaiting the agreed funds, and a document called a deed can have additional execution requirements. Read the status together with the document and settlement conditions instead of treating either label as a universal legal conclusion.

Open the correct loan in My Loans and use Download signed document when offered. A reduced-settlement document can be downloadable after electronic signing while its payment condition remains outstanding, so check its status before relying on it. Keep any separately signed and witnessed paper counterpart too.

Do not assume so. Its effect depends on the loan, claims and parties described in that document. Separate loans, guarantees, security interests and third-party rights may require separate treatment. Get advice before relying on one release to resolve a wider dispute.

No. It is a product label for an eligible completion document, not a promise that no claim could ever arise or that every court will reach the same result. Accurate terms, appropriate signatures and any required formalities still matter.

The download area offers loan summaries, payment records and eligible statements or evidence tools. A Verified Repayment Record is a separate borrower-issued item. Check the options for your loan: some downloads depend on the relevant purchase, signing status or other eligibility conditions.

It is a statement for a selected loan quarter where the quarterly-statement feature is available. Check the loan, period and generation date. It is not the same as a bank statement or confirmation that an unrecorded transfer was received.

It is a borrower-issued record based on the loan’s repayment history, with a code that someone can check through Chipkie’s public verification page. It is not a credit report, lending approval or independent guarantee that all information supplied by the parties is correct.

You need at least one confirmed payment and an eligible loan that is fully repaid or active and up to date. Check the eligibility message before sharing. An overdue or otherwise ineligible loan should not be presented as a clean repayment record.

Someone with the record’s verification code or link can check it on Chipkie without creating an account. Review the information displayed and share it deliberately. A public verification link is different from a private signing link.

The borrower has a withdrawal action for the current certificate. Withdrawal revokes rather than deletes the verification record. It cannot recall a PDF or screenshot someone already saved, so treat sharing as a deliberate disclosure.

A previously issued active record is revoked when the loan closes so it does not continue to present the loan as active and up to date. Check the live verification page rather than relying only on an old PDF or screenshot.

No. A repayment record summarises recorded performance. A release document addresses specified rights and obligations under its terms. Neither should be substituted for the other when a landlord, adviser, lender or lawyer asks for a particular type of evidence.

No. Keep your own records and obtain advice about your situation. A Chipkie statement summarises recorded activity; it does not determine whether interest, a gift, forgiveness or a deduction belongs on a tax return.

Annual summaries provide recorded principal and interest information for the selected period, with PDF or CSV export where available. Check the tax year, receipt dates and corrections. Forgiving a balance is not the same as receiving a repayment and must not be recorded as one.

Yes. The result depends on your country, the purpose and character of the loan, and both people’s circumstances. Forgiveness can raise gift, cancellation-of-debt, inheritance, business or income-support issues. Get advice before confirming a significant write-off rather than assuming family lending is automatically exempt.

Do not assume so. A lender or mortgage provider may require its own wording and proof about whether the money is a gift or a repayable loan. Describe the arrangement honestly and have the relevant adviser review it; a Chipkie closure or release is not automatic mortgage approval.

Do not keep signing or changing the record as though nothing has changed. An estate, representative, court process or insolvency rule may affect who has authority and what can be agreed. Preserve the records, contact Chipkie about account access and obtain independent legal advice.

Use Forgot password on the sign-in page and follow the message sent to your account email. If you normally use Google, Facebook or Apple, use the same sign-in method and manage that provider’s security too. Never send your password or verification code to support.

Use your profile to update your details and complete any email-change confirmation requested. Changing a profile does not necessarily rewrite an already signed document. Check that document separately and contact support when a correction is needed.

Secure your email and sign-in provider, reset your Chipkie password where applicable, and contact [email protected] promptly. Do not approve unexpected payments, loan changes or signatures. Include the affected loan reference, but never send passwords, full card details or personal signing links.

Your loan and receipts are restricted to authorized access. Repayment-record verification is different: someone with the relevant verification code can view the public record. Support staff and service providers may process information to operate the service. Read the regional privacy policy for the uses and disclosures.

Chipkie uses Stripe for relevant payment services and SignWell for electronic documents. Other operational providers may also process information as described in the privacy policy. Use the secure provider screens; never put card details in a support email or loan note.

Read the privacy policy for your region before sharing personal or financial records. Loan administration, document services, communications, support and any analytics or optional tools should be described accurately there. Do not assume data is used only for a single purpose or that all records disappear when an account closes.

Start from your profile’s account-closure option and complete the required confirmation, or contact support for help. Download records you need beforehand and consider any live loans. Account closure can end tracking for those loans and affect your access; it is not the same as simply archiving one item.

No. Closing your account does not forgive a debt. Pending loans are rejected and running loans end on Chipkie, while the other person retains relevant records. Any obligations outside the platform still need to be resolved appropriately.

No. The closure flow is designed to preserve the remaining party’s loan history and signed-document evidence. Some information is anonymized or erased, while records needed for the shared loan can remain. Consult the privacy policy for retention details and request help with a specific privacy concern.

You can use Chipkie in your web browser with your existing account. Visit the official app page for the current iPhone and Android options. If a store option is not available, continue with the web app or contact us about access. Only install an official Chipkie release.

Use the same account and sign-in method so you reach the same loan records. Device-specific features such as push notifications, camera access or a biometric lock depend on your app and permissions. Do not assume every web and mobile screen is identical.

No. A device or app lock helps control access to that device; it is not the same as consenting to loan terms or completing your document-signing action. Keep the device secure and review each signature request separately.

When a referral offer is available, the in-app referral page shows how to share Chipkie, the qualifying conditions and any reward balance. Check that current offer before inviting someone; rewards can change and should not be assumed to be cash or unlimited free documents.

Use the feature-request area if it is available in your account, or email [email protected]. Check existing suggestions before submitting the same idea. A request or vote is useful feedback, not a promise that the feature will be built by a particular date.

Email [email protected] with your account email, loan reference, the action you were trying to take and a screenshot of any error. For a purchase issue, include the receipt reference. Leave out passwords, full card numbers, unnecessary bank information and private signing links.

Check that you are signed into the correct account and loan, that your role permits the action and that another document or arrangement is not already underway. Availability can depend on the market, loan history, purchase and current settings. Send support the displayed reason rather than creating another loan to work around it.

Stop before signing, confirming or closing anything else. Compare the loan and payment history with your original agreement and bank records, then contact the other party and support with the specific discrepancy. An inaccurate record should be corrected transparently, not hidden with a second inconsistent transaction.

It can. Below-market-loan rules can attribute interest or treat a benefit as a gift even when the parties choose not to charge interest. Exceptions depend on the facts. Review the IRS guidance and obtain tax advice rather than treating an amount below a single threshold as automatically exempt.

It is an IRS rate used in particular tax rules, including some below-market-loan situations. The relevant rate and treatment depend on the loan and timing. It is not a universal permission to charge any interest rate or a substitute for state-law limits.

Yes. Cancellation of debt is generally potentially taxable, although exceptions and exclusions can apply, including particular gifts and other situations. A family relationship alone does not settle the tax analysis. Both parties should keep records and obtain advice about income and any gift-reporting obligations.

The state is used to determine the recorded governing law for the US loan. Enter the real state or District of Columbia. A software check or interest-rate warning is not a lawyer’s confirmation that every term complies with that jurisdiction.

The Australian Automated Payments subscription is not offered on US loans. Pay the lender directly and use manual recording and confirmation. Buying a loan agreement or release document does not activate automatic repayments.