Account and technical support
Get help signing in, accepting an invitation, viewing a repayment schedule, recording a payment, or using your dashboard.
[email protected]Chipkie help and support
Contact Chipkie support
Need a hand with your account, a family loan you are tracking, an optional loan contract or a Chipkie charge? Choose the right support route below.
Choose the right support route
Every link below has a real destination. Please do not send passwords, full card or bank details, or sensitive identity documents by email.
Billing questions
Ask about a Chipkie charge, receipt, refund status or one-time loan-contract purchase. Chipkie does not collect or transfer the money loaned between you and the other person.
[email protected]General and partnership inquiries
Contact us about Chipkie, media, partnerships, or another question that does not relate to an existing account.
[email protected]Share product feedback
Tell us what worked, what was confusing, or what you would like Chipkie to improve.
Open the feedback formAlready have an account? Log in securely. If you cannot sign in, use the password-reset page.
You may find the answer straight away
I cannot sign in. What should I do?
Reset your password securely using Chipkie's password-reset page. If the problem continues, email support from the address connected to your account.
Where can I learn about loan tracking and contracts?
Visit the regional Chipkie FAQs for information about creating a loan, repayment schedules, invitations, optional contracts and account settings.
What should I include in a support request?
Include the email address connected to your account, the relevant loan reference if available, what you were trying to do and any error shown. Never send your password or full payment details.
How is information in my message used?
Chipkie uses the information to review and respond to your request. Account, security or billing questions may require verification. Read the Privacy Policy.
Ready to manage a family loan?
Create and track a loan for free. An optional personalized loan contract is available for a one-time US$4.95 fee.
